MS Word
Chrystal Turner
Summary
Experienced Human Resources professional with a strong background in benefits administration, client services, and program coordination. Transitioning into HR roles, bringing expertise in talent acquisition, employee relations, and training. Adept at managing full-cycle recruitment, onboarding, and performance management processes. Known for exceptional organizational skills, problem-solving abilities, and a client-focused approach. Eager to leverage my experience to contribute to a dynamic HR team and drive organizational success.
Overview
10
10
years of professional experience
Work History
Benefits Eligibility Consultant
Christian Brothers - Consulting Solutions
04.2018 - Current
- Manage and administer government benefits for a variety of clients, ensuring compliance with federal and state regulations
- Assist clients with applying for and appealing benefits such as Social Security, Medicare, Medicaid, SSI, and PACE, and advocate for them in interviews with government agencies
- Resolved complex billing discrepancies using digital tools and maintained accurate client records within online databases
- Generated detailed reports for government agencies utilizing advanced Excel functionalities
- Serve as the primary point of contact for clients navigating complex benefit systems, offering clear and understandable explanations
- Maintain benefit record systems and ensure up-to-date client information across diverse teams and third-party partners
Residency Coordinator & Administrative Specialist
University of Chicago
01.2017 - 09.2017
- Coordinated residency program tasks, including selection, training, scheduling, and onboarding of medical residents
- Reviewed applications and CVs/resumes of potential residents, scheduling interviews, and managing candidate communications
- Developed and maintained training schedules and assisted with performance evaluations
- Assisted in the planning and execution of recruitment events, orientations, and employee retreats
- Demonstrated strong organizational and communication skills in a fast-paced academic environment
Medical Case Manager & Social Service Specialist
Hektoen Institute for Medical Research / Ruth M. R
10.2002 - 01.2017
- Assisted clients in obtaining benefits from grant-funded programs, providing support in navigating complex insurance applications
- Managed client appointments, maintained accurate records, and ensured adherence to filing requirements
- Mentored and trained new case managers and provided support in the selection of ACA plans
- Acted as an interim Team Lead, supervising a team of 4-5 employees
- Managed a caseload of 25-50 clients, demonstrating exceptional time management and multitasking skills
- Conducted interviews and recommended hiring decisions, contributing to team expansion
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans
- Documented case notes daily and coordinated follow-up for seamless case management
Social Service Specialist
Maryville Academy
01.2001 - 12.2002
- Managed services and provided mentorship for wards of the state
- Conducted individual and group sessions, documenting progress and goal achievements
- Motivated clients to meet their goals and provided guidance for personal development
Assistant Manager
Claire's Stores
01.2000 - 12.2001
- Supervised daily operations and staff of a retail store, ensuring customer satisfaction and store efficiency
- Participated in the hiring process, reviewed resumes, and trained new employees on policies and procedures
- Managed payroll and achieved sales goals, demonstrating strong leadership and team management skills
Recruiter & Assistant to the Managing Director
Thorn Network, Inc.
01.2000 - 12.2000
- Conducted phone screenings and interviews for potential candidates
- Collaborated with hiring managers to refine job descriptions and criteria
- Managed candidate databases and prepared reports on prospective candidates
- Ensured confidentiality and professionalism throughout the recruitment process
Education
BA - Business Administration
Governors State University
Chicago, IL01.1999
Skills
Benefits Administration
Government Regulations Compliance
Claims Management
Eligibility Determination
Benefits Advocacy
Program Coordination
Employee Onboarding
Training & Development
HR Policy & Procedure
Record Management
Client Relations
Needs Assessment
Interviewing & Information Gathering
Problem Resolution
Customer Service
Conflict Resolution
Project Coordination
Timeline
Benefits Eligibility Consultant
Christian Brothers - Consulting Solutions
04.2018 - Current
Residency Coordinator & Administrative Specialist
University of Chicago
01.2017 - 09.2017
Medical Case Manager & Social Service Specialist
Hektoen Institute for Medical Research / Ruth M. R
10.2002 - 01.2017
Social Service Specialist
Maryville Academy
01.2001 - 12.2002
Assistant Manager
Claire's Stores
01.2000 - 12.2001
Recruiter & Assistant to the Managing Director
Thorn Network, Inc.
01.2000 - 12.2000
BA - Business Administration
Governors State University
Software
MS Excel
MS PowerPoint
MS Outlook
Experience with Government Benefit Databases and Proprietary Systems
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