Summary
Overview
Work History
Education
Skills
Timeline
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Chrystal Turner

Matteson,USA

Summary

Dynamic Benefits Eligibility Consultant with a proven track record at Christian Brothers, excelling in government compliance and client advocacy. Skilled in data management and project coordination, I effectively resolved billing discrepancies and enhanced reporting processes. Passionate about fostering positive relationships and driving successful outcomes in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Benefits Eligibility Consultant

Christian Brothers - Consulting Solutions
Romeoville, USA
04.2017 - 05.2025
  • Administered government benefits programs, ensuring compliance with federal and state regulations.
  • Guided clients through benefits applications and appeals with clear explanations of complex systems.
  • Resolved billing discrepancies while maintaining accurate client records across multiple platforms.
  • Generated detailed reports for government agencies, utilizing advanced Excel functions to enhance data analysis.
  • Advocated for client needs as primary point of contact during interactions with government agencies.
  • Collaborated with stakeholders to define project scope, objectives and deliverables.
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.

Residency Coordinator & Administrative Specialist

University of Chicago
Chicago, USA
01.2017 - 09.2017
  • Coordinated residency program activities including selection, training, scheduling, and onboarding of medical residents
  • Managed candidate communications, reviewed applications, and scheduled interviews, ensuring a smooth recruitment process
  • Developed training schedules for residents and assisted with performance evaluations
  • Coordinated recruitment events, orientations, and employee retreats, enhancing overall employee and candidate experience

Medical Case Manager & Social Service Specialist

Hektoen Institute for Medical Research / Ruth M. Rothstein CORE Center
Chicago, USA
10.2002 - 01.2017
  • Supported clients in obtaining benefits from grant-funded programs and managed complex insurance applications
  • Mentored and trained new case managers, providing guidance on case management practices and compliance with regulations
  • Acted as interim Team Lead, supervising a team of 4-5 employees to ensure efficient team operations and achievement of goals
  • Managed a caseload of 25-50 clients, ensuring high levels of satisfaction and proper documentation
  • Conducted interviews and contributed to staff expansion and team-building efforts

Additional Relevant Experience

Thorn Network, Claire's Stores, Maryville Academy
01.2000 - 12.2002
  • Managed recruitment processes, including phone screenings, interviews, and hiring recommendations at Thorn Network and Claire's Stores
  • Supervised daily retail operations, trained new staff, and managed payroll at Claire's Stores, ensuring team efficiency and meeting sales goals
  • Worked in social services at Maryville Academy, providing mentorship and guidance to wards of the state and conducting individual and group sessions to track progress

Education

Bachelor of Arts - Business Administration

Governors State University
University Park, IL
06-1999

Skills

  • Talent acquisition and recruitment
  • Employee benefits and claims
  • Government compliance
  • Employee relations and advocacy
  • Onboarding and training
  • Program coordination
  • Microsoft Office Suite
  • Data management and reporting
  • Project management
  • Document management
  • Communication skills
  • Recruitment coordination

Timeline

Benefits Eligibility Consultant

Christian Brothers - Consulting Solutions
04.2017 - 05.2025

Residency Coordinator & Administrative Specialist

University of Chicago
01.2017 - 09.2017

Medical Case Manager & Social Service Specialist

Hektoen Institute for Medical Research / Ruth M. Rothstein CORE Center
10.2002 - 01.2017

Additional Relevant Experience

Thorn Network, Claire's Stores, Maryville Academy
01.2000 - 12.2002

Bachelor of Arts - Business Administration

Governors State University

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