Chrystal Wesby
Baltimore,Maryland
Summary
Focused on maintaining smooth and efficient building operations. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering 20 years of progressive experience.
Overview
14
14
years of professional experience
Work History
Facilities Manager,
Northrop Grumman Mission Systems
Baltimore, MD
02.2016 - Current
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Interviewed, hired and trained qualified maintenance employees.
- Drove continuous improvement of processes and systems operation.
- Controlled expenses to meet budget requirements.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Completed routine floor stripping, sealing and finishing.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Supervisor
Baltimore Convention Center
Baltimore, MD
07.2014 - 02.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Manager of Operations
Washington Convention Center
Washington, DC
04.2007 - 06.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Supervised 60 employees on all shifts, overseeing efficiency of meeting and completing deadlines.
Education
Bachelor of Arts - Business Administration
Sojourner-Douglass College
Baltimore, MD06.2002
Skills
- Microsoft PowerPoint
- Job Assignments
- Microsoft Excel
- Active Listening
- Supervision Abilities
- Complex Problem-Solving
- Time Management
- Reading Comprehension
- Building Inspections
- Facility Operations
- SAP/CATS
Timeline
Facilities Manager,
Northrop Grumman Mission Systems
02.2016 - Current
Supervisor
Baltimore Convention Center
07.2014 - 02.2016
Manager of Operations
Washington Convention Center
04.2007 - 06.2013
Bachelor of Arts - Business Administration
Sojourner-Douglass College
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