Chrystal Wierzbicki

- Supervised scheduling and logistics for 2-5 daily events, scaling to 15 daily events during peak weeks, ensuring seamless setup and execution.
- Developed and implemented an event coordination system that improved efficiency and employee productivity.
- Enhanced supply room organization and maintained weekly inventory logs, contributing to smoother event preparation.
- Collaborated with department managers and chefs to meet client requests, leading to department growth and increased client satisfaction.

- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.

- Increased client retention, maintaining strong professional relationships through exceptional communication skills.

- Handled complex logistical challenges during large-scale events involving multiple venues or simultaneous functions seamlessly coordinating between teams for effective execution.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Developed and implemented a user-friendly digital spreadsheet, enhancing time submission accuracy for over 15 employees.
• Managed bookkeeping for 100+ clients across a 500-mile area, ensuring timely invoicing and payments.
• Coordinated billing processes, supporting up-to-date payroll for the CFO by improving record accessibility.
  

• Simultaneously managed three distinct systems during live calls, providing real-time support to hundreds of technicians across 15 states.
• Utilized multiple information systems to streamline location/customer lookups, emergency technician dispatches, and equipment troubleshooting.
• Created and maintained a binder of quick codes to enhance efficiency and response times during technical support interactions.
• Fostered strong relationships with management and trainers to ensure additional support and quick resolution of technical challenges.
• Managed high-volume inbound calls, providing exceptional service to technicians in need of assistance.