Praise Shembo
Forney,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Shift Leader
Hand And Stone
Concord, NC
09.2022 - 02.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed company database and ensured the accuracy of contact information.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed daily workflow and scheduled staff for adequate coverage.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Facilitated training sessions for new employees on company policies and procedures.
Guest Service Associate
European Wax
Charlotte, NC
09.2022 - 12.2022
- Educated guests regarding important property information and directions to different hotel areas.
- Ensured that all guest inquiries were answered promptly and accurately.
- Invited guests to join loyalty programs and special promotions to stay connected.
- I took reservations from customers by phone or online.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Greeted guests upon arrival and checked them in to their accommodations.
- Tracked inventory of supplies needed for the front desk area such as stationery, brochures, maps.
Education
High School Diploma -
JAY M ROBINSON
Concord, NC05-2021
Some College (No Degree) - Psychobiology
North Carolina Central University
Durham, NCSkills
- Employee attendance monitoring
- Role modeling
- Staff performance reviews
- Production reporting
- Flexible schedule
- Daily workflows
Accomplishments
- Graduate from High School with honors as well as a 3.5 GPA.
Timeline
Shift Leader
Hand And Stone
09.2022 - 02.2024
Guest Service Associate
European Wax
09.2022 - 12.2022
High School Diploma -
JAY M ROBINSON
Some College (No Degree) - Psychobiology
North Carolina Central University
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