Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrystal Winfrey

Kilgore

Summary

Dynamic and compassionate caregiver with a proven track record at Visiting Angels Home Health Care, enhancing client independence and well-being. Skilled in time management and problem-solving, I foster strong relationships while ensuring a safe environment. Recognized for exceptional customer service and effective communication, I consistently exceed client expectations. I pride myself on respect and integrity.

Overview

6
6
years of professional experience

Work History

Caregiver

Visiting Angels Home Health Care
10.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.

Owner

Self Employed Services
08.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Merchandising Team Lead

Sam's Club
07.2022 - 10.2023
  • Managed inventory for optimal product availability and turnover rates.
  • Collaborated with vendors to ensure timely delivery of products, maintaining stock levels for high-demand items.
  • Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
  • Reduced stock handling costs through efficient organization and tracking processes.
  • Assisted management with budget planning for product purchases, optimizing resources for maximum profitability potential.
  • Increased sales by developing visually appealing merchandise displays and layouts.
  • Provided training to new team members on merchandising best practices, enhancing overall team performance.
  • Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
  • Led cross-functional teams in executing promotional events, resulting in increased customer engagement.
  • Streamlined communications between merchandising team members, resulting in improved collaboration and efficiency during projects.
  • Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
  • Evaluated team performance and provided constructive feedback, promoting a culture of continuous improvement in retail merchandising.
  • Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
  • Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
  • Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Server

Backporch
10.2021 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

E-Commerce Personal Shopper

Walmart
09.2019 - 08.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.

Education

Surgical Technology

Tyler Junior College
Tyler, TX
05-2021

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Verbal and written communication
  • Fast paced environment adaptability
  • Dependable and responsible
  • Multitasking and organization
  • Excellent customer service
  • Decision-making

Timeline

Caregiver

Visiting Angels Home Health Care
10.2023 - Current

Owner

Self Employed Services
08.2022 - Current

Merchandising Team Lead

Sam's Club
07.2022 - 10.2023

Server

Backporch
10.2021 - 07.2022

E-Commerce Personal Shopper

Walmart
09.2019 - 08.2021

Surgical Technology

Tyler Junior College

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