Chrystal Wray
Fairfield,OH
Summary
Detail-oriented professional with expertise in shipping coordination and inventory management. Skilled in handling confidential data and resolving discrepancies to enhance workflow efficiency and customer satisfaction. Strong work ethic and adaptability support effective independent work and rapid skill acquisition.
Overview
8
8
years of professional experience
Work History
BA clerk
UPS
Sharonville, Ohio
02.2018 - Current
- Managed inventory records using UPS tracking systems and software.
- Processed customer orders promptly and accurately.
- Assisted customers with inquiries and complaints in a professional manner.
- Assisted customers with inquiries and provided excellent service at the front desk.
- Answered customer inquiries via phone and email.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Collaborated with team members to resolve shipping discrepancies, improving accuracy.
- Coordinated package pickups and deliveries, enhancing workflow efficiency.
- Organized and maintained shipping supplies, ensuring operational readiness.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Monitored safety protocols to ensure a secure working environment for all staff.
- Entered data into computer systems accurately and efficiently.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Trained staff members to perform work activities and use computer applications.
- Ran errands to support daily operations and enhance workflow.
- Ran errands to support daily operations and enhance workflow.
Education
High School Diploma -
Northwest High School
Cincinnati, OH05-1992
Skills
- Customer order processing
- Shipping coordination
- Confidential data handling
- Attention to detail
- Time management
- Meeting coordination
- Calendar management
- Driver correspondence
- Employee training
- Safety protocol adherence
- Customer satisfaction
- Relationship management
- Proper communication
- Problem solving
- Telephone etiquette
Timeline
BA clerk
UPS
02.2018 - Current
High School Diploma -
Northwest High School