Chrystal Ramey
Las Vegas,NV
Summary
Knowledgeable Aesthetician with over 15 years experience in a Spa Resort high-volume setting while providing guest with an excellent customer service experience. I'd like to secure a part-time position where I can utilize my knowledge and extensive customer service experience to enhance the company brand name and reputation.
Overview
18
18
years of professional experience
Work History
Licensed Aesthetician
Wynn Spa Las Vegas
Las Vegas, NV
09.2012 - 06.2021
- Performed treatments and created and maintained records of treatment according to Forbes 5-Star Standards.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Informed, answered questions and recommended treatments for clients seeking range of services.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Performed over 25 facials, body treatments and waxing procedures per week, while being punctual and ending service in a timely manner in order to accommodate back to back treatments.
- Performed Hydrafacial and Intraceuticals Oxygen Facials.
- Performed Full-Body Waxing including Brazilian Waxing.
Licensed Aesthetician
Planet Hollywood Spa By Mandara
Las Vegas, NV
06.2011 - 09.2012
- Performed treatments and created and maintained records of treatment according to company policy.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Informed, answered questions and recommended treatments for clients seeking range of services.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Top Retail Sales performer month after month.
- Performed galvanic microcurrent, acne peels and microdermabrasion facial services.
- Performed California Spray Tan.
- Performed Full-Body waxing including Brazilian Waxing.
Licensed Aesthetician
Canyon Ranch Spa
Las Vegas, NV
06.2010 - 06.2011
- Performed treatments and created and maintained records of treatment according to company policy.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Informed, answered questions and recommended treatments for clients seeking range of services.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
Licensed Aesthetician
Mandara Spa At Paris Hotel
Las Vegas, NV
06.2006 - 06.2010
- Performed treatments and created and maintained records of treatment according to company policy.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Informed, answered questions and recommended treatments for clients seeking range of services.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Studied ingredients in products to explain benefits to clients.
- Discussed procedures and treatment options with clients.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Informed guests of appropriate products available to increase retail sales.
Spa Coordinator
Spa Bellagio
Las Vegas, NV
10.2004 - 06.2006
- Monitored access of guests and escorted to treatment areas.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
Spa Receptionist
Paris Spa By Mandara
Las Vegas, NV
11.2003 - 10.2004
- Escorted clients to spa areas.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Listened closely to customer complaints and responded appropriately to issues.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Communicated with spa team members if clients canceled or changed appointment times.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Education
Aesthetician License - Skin
Euphoria Institute of Beauty And Arts
Las Vegas, NV01.2005
Skills
- HydraFacials
- Intraceuticals Oxygen Facials
- Forbes 5-Star 5-Diamond knowledge and protocol
- Full-Body Waxing including Brazilian wax
- Knowledge of body scrubs and body wraps
- Dermaplane
- Attention to Detail
- Spa Retail Sales
- Excellent Customer Service
- Repeat Clientele
- Ability to Up-sale treatments
Timeline
Licensed Aesthetician
Wynn Spa Las Vegas
09.2012 - 06.2021
Licensed Aesthetician
Planet Hollywood Spa By Mandara
06.2011 - 09.2012
Licensed Aesthetician
Canyon Ranch Spa
06.2010 - 06.2011
Licensed Aesthetician
Mandara Spa At Paris Hotel
06.2006 - 06.2010
Spa Coordinator
Spa Bellagio
10.2004 - 06.2006
Spa Receptionist
Paris Spa By Mandara
11.2003 - 10.2004
Aesthetician License - Skin
Euphoria Institute of Beauty And Arts