Chrystal Renee Thurman
Bossier City,LA
Summary
Dedicated Human Resources professional offering over 5 years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines, and employment law compliance. Strong leader with proven problem solving and conflict resolution skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
David Raines Community Health Centers
Shreveport, LA
03.2020 - Current
- Recruited and screened qualified potential employees
- Verified and investigated employment claims and data
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
- Development of polices and procedures
- Migrated legacy HRIS system to new technology to minimize business impacts
- Conducted annual salary surveys and developed, analyzed and updated company salary budget
Employee Benefits Specialist
DeKalb County Government
Decatur, GA
03.2017 - 03.2020
- Conduct audits for accuracy and monthly billing reconciliation, analyze and investigate to resolve discrepancies
- Work directly with carriers to resolve issues related to benefits claim resolution, eligibility, and service
- Process benefit and 401k enrollments and life event changes
- Administer plans and programs in compliance with local, state, and federal regulations including ERISA, DOL,IRS, ADA, COBRA, HIPPA, FMLA, as well as company policies and procedures relating to benefit
plans - Process weekly funding for HSA and health and welfare Billings, including back premiums to affiliates
- Review and manage benefits eligibility, ensuring employees meet enrollment deadlines, and enter new benefit enrollments in carrier portals and payroll system
- Terminating employees and benefits, and ensuring associated payroll entries are accurate
- Process both HR and benefit status changes, including pay rate changes, job changes, and status changes, where benefit eligibility may be impacted
- Assist with coordinating communication of all benefit programs including annual enrollment and plan changes as applicable
- Assist with data collection for purpose of annual 5500 preparation, related audits, annual disclosure reporting requirements, and non-discrimination testing for benefit plans
- Provide analytical, administrative and implementation support for benefit plan design
Child Advocate
DeKalb County Court Appointed Special Advocates
Atlanta, United States, ST GA
07.2015 - 03.2020
- Court Appointed /Guardian trained in policies and procedures governing child protective laws and court proceedings for child advocacy
- Participate and present at monthly review board panels
- Develop and administer parent/child case unity plans
- Schedule, monitor, assess and complete evaluative reports for parent/child visits per case assignment(s)
- Review (and/or interview) physician, child protective agency and teacher reports for child report and safety issues; assess and home visits, assessments and evaluations against state regulatory requirements
- Prioritize all hearings
- Present findings at trial
Human Resources Generalist
Veeam Software
Alpharetta, GA
04.2016 - 03.2017
- Assisted with the benefits administration and open enrollment process. Oversees FMLA and disability and COBRA administration
- Oversaw the maintenance of employee benefits and maintain group benefits database for new hires and terminations
- Informed employees on benefits matters regarding eligibility, coverage, and provisions
- Handled enrollments including annual open enrollment
- Reconcile benefit vendor invoices to HRIS system and follow-up with vendors as needed
- Coordinate the transfer of benefits date between vendors, payroll and HRIS
- Provided excellent customer service internally and externally. Maintains, updates and explains Human Resources policies, procedures, laws, and standards to new and existing employees
- Kept records up to date by processing employee status changes in a timely fashion
- Supported the Senior Human Resource Manager in the execution of strategies, goals, and objectives
Human Resources Specialist
G4S Secure Solution (USA) Inc
Atlanta, United States, NW GA
12.2014 - 07.2015
- Assist the Director with follow up employee relations issues, fair employment practices, the application of classification and compensation standards and performance and disciplinary matters
- Apply benefit changes, worker's compensation claims, FMLA, position descriptions revisions, vacancy announcement preparations, recruitment, new hire orientation, and benefit administration
- Prepare for state and internal audits. Perform functions that include, but not limited to processing personnel actions such as appointments,promotions, separations, and transfers
- Identifying the appropriate level of discipline and preparing related documents (proposal and decision letters)
- Interpreting regulations and case law to resolve complex, sensitive, or unprecedented matters involving employee or labor relations
- Special projects as assigned
Customer Service Representative
Asurion
Dulles, VA
10.2013 - 01.2015
- Analyze and evaluate the nature of inquiries received from individuals, their representatives, or third-parties, and provide verbal and written response
- Assist customers through inbound calls with questions or issues regarding debt accounts receives via demand letter, phone contract, or correspondence
- Plan and carry out recurring and complex program activities; identify, analyze, and recommend solutions to problems or issues
- Resolved customer issues in a clear, courteous and straightforward manner
- Answered 200 inbound/outbound calls weekly from residential and small business customers.
- Researched, troubleshot and resolved complex problems independently
Armed Supervisor
International Security Management Group
Atlanta, United States, GA
06.2011 - 10.2013
- Conducting inspections of individuals and conveyances; Respond to and investigate offenses against persons and property
- Question and apprehend suspects utilizing the appropriate level of authorized force
- Performed operational and administrative duties
- Respond to and investigate offences against persons and property. Write incident and activity reports. Conducting security surveys, vulnerability assessments, and inspections
- Take complaints concerning discrimination, sexual harassment, and workplace harassment and provide investigative assistance when necessary in such matters; provide guidance and support for supervision concerning employee relations and disciplinary action
- Provided on-call support for critical issues
Education
Bachelor of Science - Criminal Justice/ Forensic Science
American Inter-Continental University
06.2016
Skills
- Legal administrative Support
- Recruitment/Staffing
- Benefit Administration
- Employee coaching
- Federal, state and local laws knowledge
- Deadline and results-oriented
- Meticulous attention to detail
- Policy analysis
Certification
Spoken Written Read English Advanced Advanced Advanced Affiliations: Toastmaster - Toastmaster Member
CASA - Child Advocate
CPR/FIRST AID/AED Certified
References
References:
References available upon request
Timeline
Human Resources Generalist
David Raines Community Health Centers
03.2020 - Current
Employee Benefits Specialist
DeKalb County Government
03.2017 - 03.2020
Human Resources Generalist
Veeam Software
04.2016 - 03.2017
Child Advocate
DeKalb County Court Appointed Special Advocates
07.2015 - 03.2020
Human Resources Specialist
G4S Secure Solution (USA) Inc
12.2014 - 07.2015
Customer Service Representative
Asurion
10.2013 - 01.2015
Armed Supervisor
International Security Management Group
06.2011 - 10.2013
Bachelor of Science - Criminal Justice/ Forensic Science
American Inter-Continental University