Chrysteen Akin
Cathedral City,CA
Summary
Astute Trauma Registrqr brings strong background in health records and information management. Focused on security and performance in face of changing industry demands and regulations. Analytical in approaching database and recordkeeping problems to identify optimal improvements.Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Overview
12
12
years of professional experience
Work History
Trauma Registrar
Desert Regional Medical Center
03.2020 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Supported continuous improvement efforts by identifying trends and patterns in trauma cases, leading to targeted interventions.
- Participated in ongoing professional development opportunities related to trauma registries, ensuring up-to-date knowledge on industry standards and best practices.
- Fostered a culture of continuous learning and growth within the department by actively participating in educational opportunities and sharing acquired knowledge with team members.
- Served as a reliable resource on national and state trauma registry requirements, keeping team members informed about changes in regulations or reporting guidelines.
- Conducted regular audits to assess the accuracy of trauma registry entries, identifying areas for improvement and implementing corrective actions as needed.
- Assisted in preparing reports for regulatory bodies, ensuring compliance with established standards and requirements pertaining to injury prevention programs.
- Maximized use of available resources through effective prioritization and time management skills during high-pressure situations.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Studied and researched various medical terms as well as software and coding systems.
TRAUMA UNIT SECRETARY
DESERT REGIONAL MEDICAL CENTER
04.2018 - 03.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Enhanced patient care coordination by meticulously organizing patient records and ensuring timely access for healthcare professionals.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained patient confidentiality in line with HIPAA regulations.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Managed incoming calls and directed to appropriate department.
- Improved departmental communication with efficient handling of phone calls and messages.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Monitored inventory levels and advised management of need for replenishment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
ADMINISTRATIVE ASSISTANT II
DaVita Dialysis Corporation
04.2013 - 04.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
High School Diploma -
CATHEDRAL CITY HIGH SCHOOL
Cathedral City, CA06-1995
Skills
- Relationship Building
- Flexible Schedule
- Active Listening
- Team Management
- Good Work Ethic
- Organizational Skills
- Friendly, Positive Attitude
- Data Management
- Critical Thinking
- Conflict Resolution
- Reliable & Trustworthy
- Microsoft Office
- Planning & Organizing
- Problem Resolution
Certifications
- ATS TRAUMA REGISTRY COURSE CERTIFICATION COMPLETION
- AIS COURSE CERTIFICATION OF COMPLETION
- ACS TQIP MONTHLY EDUCATION CERTIFICATIONS
- ATS ICD 10 TRAUMA INJURY CODING COURSE CERTIFICATION COMPLETION
Timeline
Trauma Registrar
Desert Regional Medical Center
03.2020 - Current
TRAUMA UNIT SECRETARY
DESERT REGIONAL MEDICAL CENTER
04.2018 - 03.2020
ADMINISTRATIVE ASSISTANT II
DaVita Dialysis Corporation
04.2013 - 04.2018
High School Diploma -
CATHEDRAL CITY HIGH SCHOOL
Similar Profiles
Desiree GoreeDesiree Goree
Patient Access Rep 1 at ICON Desert Regional Medical CenterPatient Access Rep 1 at ICON Desert Regional Medical Center
Brittany AlvarezBrittany Alvarez
Respiratory Therapist at Desert Regional Medical Center (Clinic Rotation)Respiratory Therapist at Desert Regional Medical Center (Clinic Rotation)
Aaron ZamoraAaron Zamora
Student Clinical Experience at Desert Regional Medical CenterStudent Clinical Experience at Desert Regional Medical Center