Summary
Overview
Work History
Education
Skills
Timeline
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Chrystel Wilkins

West Valley,UT

Summary

Dynamic leader with a proven track record at A.C.S. Affiliated Customer Solutions, enhancing operational efficiency and customer satisfaction. Expert in financial planning and employee development, I've successfully driven business growth and fostered strong relationships. Consistently delivering a strategic approach to problem-solving and commitment to quality management have delivered quality results.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

18
18
years of professional experience

Work History

Owner

Shirleys Discount Fabrics
07.2010 - 06.2018
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Established foundational processes for business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit on 35-40 retail products.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.

IT Business Analyst

Sourcecorp
10.2006 - 03.2010
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Communicated and explained business requirements to 40 team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Monitored the accuracy of OCR prior to implementation and after implementation to maintain accuracy and contract requirements over 2,000 claims per day.

IT OCR Analyst/Project Manager, Data Analytics

A.C.S. Affiliated Customer Solutions
03.2000 - 10.2007
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims. Stopping a automated breach that was costing the company over $50.000
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Quality in home inspections to ensure staff was following all essential rules and regulations.
  • HIPA certified offering the ability to HIPA Certify all employees in the Healthcare Department.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.

Education

High School Diploma -

Salt Lake Lutheran High School
Salt Lake City, UT
12-1995

Skills

  • Marketing tactics
  • Cash flow optimization
  • Negotiation
  • Hiring and staffing
  • Financial planning
  • Partnership development
  • Profit and loss
  • Service quality assurance
  • Business management
  • Quality management systems
  • Business development
  • Customer relations
  • Competitive analysis
  • Employee development
  • Profit and loss analysis
  • Relationship building

Timeline

Owner

Shirleys Discount Fabrics
07.2010 - 06.2018

IT Business Analyst

Sourcecorp
10.2006 - 03.2010

IT OCR Analyst/Project Manager, Data Analytics

A.C.S. Affiliated Customer Solutions
03.2000 - 10.2007

High School Diploma -

Salt Lake Lutheran High School

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Chrystel Wilkins