Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Hi, I’m
Chrystelle James
Canaan,CT
Summary
Overview
12
years of professional experience
Work History
Berkshire MeadowsGreat Barrington, MA
Medication Technician
05.2023 - Current
Job overview
- Assisted in the preparation and delivery of medications to patients.
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
- Monitored vital signs before administering medications.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Ensured that all prescribed medications were taken as ordered by physician.
- Performed quality assurance checks for accuracy of medication administration.
- Restocked supplies such as syringes, IV fluids, bandages.
- Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
- Verified expiration dates on all medications prior to dispensing them.
- Disposed expired drugs according to regulatory standards.
- Conducted monthly audits of controlled substances inventory logs.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Responded promptly to requests for assistance from nurses and other staff members.
- Complied with applicable laws governing drug distribution practices.
- Adhered to safety protocols while handling hazardous materials such as chemotherapy drugs.
- Educated patients about their rights regarding access to their own medical information.
- Maintained confidentiality of patient health information at all times.
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prepared [Number] various medications per shift to distribute to patient orally, topically or through inhalation.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Researched medications to better understand properties and interactions with other drugs.
- Promoted clean and sanitary environment by maintaining department equipment.
- Monitored expiration of medications and medical supplies through [Action] and [Action].
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Collected specimens from patients for laboratory testing purposes.
- Turned and repositioned bedridden patients to prevent bedsores.
Mountainside Treatment CenterNorth Canaan, CT
Client Services Coordinator
01.2022 - 12.2022
Job overview
- Address day-to-day non-therapeutic needs of clients while maintaining a calm, welcoming and professional demeanor and adherence to established standards for 'Best in Class' service
- Prepare to welcome new admissions by ensuring that all welcome materials are in place and blocked room and bed are clean and orderly according to established standards
- Complete admissions process as necessary, including greeting new clients and their families, processing of payments and completion of all necessary forms
- Complete assessments of new admissions as assigned within 24 hours, documenting in Sigmund database
- Orientate new clients to facility, programs and services
- Perform baggage and property searches according to established guidelines
- Assist with administration and processing of UA testing samples
- Assist with evening bed check of clients as necessary
- Perform routine inspections of client rooms, reporting any infractions of Quality of Life Guidelines
- Perform scheduled medication room duties in accordance with Mountainside’s medication policies
- Facilitate program groups and other activities as directed
- Comply with all federal, state and accreditation regulatory requirements.
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Developed customer service policies and procedures to ensure consistent customer satisfaction.
- Monitored client feedback and implemented improvements accordingly.
- Created reports on client interactions and customer service trends.
- Assisted in the resolution of escalated customer complaints quickly and efficiently.
- Answered emails, phone calls, and other correspondence from clients promptly.
- Conducted follow-up surveys with customers to measure their satisfaction level with services provided.
- Researched potential solutions to client issues or questions using available resources.
- Organized monthly meetings with clients to discuss their needs and provide updates on progress made towards meeting those needs.
- Analyzed customer data to identify areas where additional support was needed.
- Ensured that all customer service standards were met at all times.
- Collaborated with other departments within the organization to resolve client issues.
- Maintained a database of current clients' contact information.
- Tracked customer service performance metrics such as average response time, call volume.
- Scheduled and confirmed appointments based on customer availability.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Leveraged detailed knowledge to recommend and select suitable products and services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Audited customer account information to identify issues and develop solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
Geer Skilled Nursing & RehabNorth Canaan, CT
Certified Nursing Assistant
05.2015 - 12.2021
Job overview
- Interact with interdisciplinary team, patients and visitors
- Assist patients with meal set up, feeding or queuing
- Turn or reposition bedridden patients
- Answer patient call signals
- Measure and record food and liquid intake or urinary and fecal output
- Report changes within patients to medical or nursing staff
- Provide physical support to assist patients to perform daily living activities, including but not limited to bathing, dressing, using the toilet, standing, walking, or exercising
- Provide emotional support, encouragement and redirecting patients with memory loss.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Geer Skilled Nursing & RehabNorth Canaan, CT
Dietary Aide
09.2014 - 05.2015
Job overview
- Clean, sanitize and organize eating, service, and kitchen areas
- Request and record patient meal preferences and orders
- Set up and maintain patient dining rooms
- Serve beverages and meals to patients in dining areas and patient rooms.
Paley’s MarketSharon, CT
Sales Associate
06.2011 - 04.2014
Job overview
- Greet and help customers find items within the store
- Answer customer questions regarding products
- Receive payment from customers at the cash register via check, cash, credit cards and debit cards
- Issue receipts, refunds, credits, or change due to customers
- Move and organize items within and outside the store.
Education
EdAdvance
Certified Nursing Assistance Certificate
04.2015
University Overview
Webutuck Senior High School
High School Diplomia
06.2013
University Overview
Skills
- Privacy and Confidentiality
- Medical Records Management
- Daily Living Assistance
- Emergency Response
- Records Updating
- Regulatory Compliance
- Insurance Verification
- Safety Management
- Specimen Collection
- Patient Observation
- Medication Administration
- HIPAA Compliance
- Patient Evaluations
- Patient Relations
- Universal Precautions
- Basic Life Support
- Vital Signs Monitoring
- First Aid Certification
- Quality Assurance
- Care Monitoring
- CPR Certification
- Health Education
- Mobility Assistance
- Electronic Charting
- Supply Restocking
- CNA Certification
- Clinical Documentation
- Light Housekeeping
- Room Cleaning and Restocking
- General Housekeeping Ability
- Inpatient Care
- Consistent Follow Through
- Crisis Prevention Intervention (CPI)
- Support Services
- Monitoring Fluids
- Output Monitoring and Reporting
- Responding to Emergencies
- Emotional and Social Support
- Collecting Specimens
- Time Management
- Empathy and Compassionate Care
- Unit Supply Maintenance
- Health Insurance Verification
- Patient Care Quality
- Patient Safety Management
- Collecting Vital Signs
- Patient-Focused Care
- Vital Signs
- Helping With Medication
- Emotional Intelligence
- Transporting Patients
- Client Documentation
- Calm Under Stress
- Emotional Support
- Catheter Change and Preparation
- Observation Documentation
- Attention to Detail
- Administering Medications
- Nutrition and Diet
- Oral Hygeine
- Team Building
- Check Processing
- Account Updates
- Privacy and Confidentiality
- Training Programs
- Proficient in Microsoft
- Research and Due Diligence
- Sales Proficiency
- Account Management
- Schedule Management
- Customer Relations
- Service Recommendations
- File Management
- Sales Documentation
- Database Maintenance
- Database Management
- Outbound Calling
- Provider Relations
- Client Support
- System Documentation
- Order Processing
- Customer Support
- Payment Processing
- Client Relations
- Sales Strategies
- Privacy and confidentiality
- Documenting behaviors
- Medical office administration
- Supporting personal needs
- Observing responses
- Recording vital signs
- Measuring bodily fluids
- Inpatient care
- Tube feedings and medications familiarity
- Companionship and emotional support
- Responding to emergencies
Affiliations
Affiliations
- Crafting succulent arrangements
- Dancing
- Always organizing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Timeline
Medication Technician
Berkshire Meadows
05.2023 - Current
Client Services Coordinator
Mountainside Treatment Center
01.2022 - 12.2022
Certified Nursing Assistant
Geer Skilled Nursing & Rehab
05.2015 - 12.2021
Dietary Aide
Geer Skilled Nursing & Rehab
09.2014 - 05.2015
Sales Associate
Paley’s Market
06.2011 - 04.2014
EdAdvance
Certified Nursing Assistance Certificate
Webutuck Senior High School
High School Diplomia
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