Chrysteney Jeffries
Red Banks,MS
Summary
Adept at enhancing customer satisfaction and managing efficient teams, my tenure at Fort Sill National Bank showcased significant achievements in client management and team leadership. Leveraging skills in data entry and customer service, I excel in environments requiring attention to detail and strong communication. My approach consistently improves operational outcomes, demonstrating a commitment to excellence and growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Branch Supervisor
Fort Sill National Bank
Collierville, TN
10.2022 - 05.2024
- Implemented strategies to increase customer satisfaction ratings within the branch.
- Ensured compliance with company standards and regulations.
- Analyzed customer data to identify trends in customer behavior.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Ensured compliance with banking regulations, laws, and policies.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Conducted regular staff meetings to discuss customer service issues and set goals.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Promoted new products and services offered by the bank to existing customers.
- Resolved customer complaints or answered customers' questions.
Assembly Line Worker
Milwaukee Tool
Byhalia, MS
02.2022 - 08.2022
- Organized work area daily to ensure efficient workflow throughout shift.
- Interpreted work orders and blueprints, operating to production specifications to complete high-quality, fully compliant products.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Assembled component parts of items and completed hand-finishing of final products.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Completed component assembly with minimal supervision to meet deadlines.
- Ensured work areas were kept clean and organized at all times.
Customs Trade Agent
Fedex Trade Networks
Tupelo, MS
06.2021 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Provide impeccable customer service.
- Obtain the correct classification of goods for customs release from the database, SOPs, tariff book, the internet, or customs.
- Data entry and processing of various import-related documentation for submission to U.S. Customs, and may handle limited PGAs (Participating Government Agencies).
- Maintain and keep current all shipment documentation in compliance with all record-keeping requirements.
- Adhere to all international importing regulations.
- Data entry and keyboard experience are required. Required: MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner).
- Excellent communication skills, both verbal and written.
- Organizational skills.
- Interpersonal skills.
Sales Associate
Kohls Department Store
Southaven, MS
05.2019 - 03.2020
- Handled returns and exchanges according to company policies.
- Provided accurate information about products, prices and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Bagged or packaged purchases and wrapped gifts.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed credit card transactions quickly and securely.
- Developed trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
Education
High School Diploma -
Byhalia High School
Byhalia, MS05-2018
Some College (No Degree) - Animal Science
Northwest Mississippi Community College
Senatobia, MSSkills
- Customer service
- Currency transaction oversight
- Sales strategies tactics
- Account and client management
- Team management
- Drawer balancing
- Attention to detail
- Customer relations
- Patience and empathy
- Data entry
- Written and verbal communication
Timeline
Branch Supervisor
Fort Sill National Bank
10.2022 - 05.2024
Assembly Line Worker
Milwaukee Tool
02.2022 - 08.2022
Customs Trade Agent
Fedex Trade Networks
06.2021 - 01.2022
Sales Associate
Kohls Department Store
05.2019 - 03.2020
High School Diploma -
Byhalia High School
Some College (No Degree) - Animal Science
Northwest Mississippi Community College
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