Chrystenn Clay
Alexandria,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
OC Operator 1
Kastle Systems
Falls Church, VA
10.2022 - Current
- Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring
- Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures
- Obtain and record all pertinent request information
- Initiate data update requests whenever incorrect customer or system data is discovered
- Process temporary “special admit” clearances for clients and their guests as requested and approved
- Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests
- Communicate and work with other departments to resolve client issues
- Respond to all building emergency calls as mandated by Kastle policies and procedures
- These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls
- Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained
- Special projects and duties as assigned by the Shift Manager & Ass’t Shift Manager Interacting with technical personnel, such as Installation and Service or Systems Support, as needed
- Maintain positive attitude & display professionalism at all time.
Guest Services Representative
Park Hyatt-Washington DC
01.2020 - 09.2020
- Daily use of multi-lines switchboard to answer calls, provide answers to questions, and direct calls to the appropriate department/individual
- Process up to 200 guest arrivals and departures per day
- Greet and welcome all quest with a smile and professional convention
- Answer quest questions about hotel amenities provide information about local businesses or attractions that may be of interest
- Coordinate with housekeeping to ensure all special requests are handled promptly
- Responded to telephone and in-person requests for information entered reservations and handled guest requests in a timely manner
- Answered question regarding room charges and processed final transactions.
Switchboard Operator
Marymount University
Arlington, VA
08.2003 - 07.2019
- Daily use of multi-line switchboard to answer calls, provide answers to questions, and direct calls to the appropriate department/individual
- Knowledge and daily use of intranet applications, printers, fax machines and photocopiers
- Experience with data entry, word processing and spreadsheet applications
- Daily processing of incoming mail and distribution to appropriate parties
- Maintenance and organization of office procedures and regulations.
Concierge
Avalon Bay Ballston Towers
Arlington, VA
08.2008 - 08.2009
- Daily use of multi-line switchboard to answer calls, provide answers to questions, direct calls to the appropriate department/individual
- Greeting customers, residents, and guests, and serving as the primary point of contact for the property, both in person and/or by telephone
- Managing administrative requests from residents
- Scheduling of appointments; handling of various bookkeeping duties; as well as receiving and distributing packages.
C/S Representative
Landmark Mall
Alexandria, VA
01.2000 - 09.2002
- Answered multi-line switchboard
- Greeted customers and directed them to appropriate places in the mall
- Operated all office equipment
- Dispersed gifts certificates.
Education
High school or equivalent - Fashion Merchandising
Marymount University
01-2019
Skills
- Switchboard
- Telephone
- Typing
- 35 wpm
- Acrobat
- Adobe acrobat
- Microsoft office
- Front page
- Mitel
- Call Center
- Multiline
- Customer Service
- Data Entry
- Safety Compliance
- Issue Resolution
Additional Information
OFFICE SKILLS: Mitel telephone systems; Access 2016 Switchboard; Microsoft Office 10; Front Page; Slate Office Software; Adobe Acrobat; Typing Speed 35 wpm
Certification
I have my Maryland, Virginia and Texas security license
Timeline
OC Operator 1
Kastle Systems
10.2022 - Current
Guest Services Representative
Park Hyatt-Washington DC
01.2020 - 09.2020
Concierge
Avalon Bay Ballston Towers
08.2008 - 08.2009
Switchboard Operator
Marymount University
08.2003 - 07.2019
C/S Representative
Landmark Mall
01.2000 - 09.2002
High school or equivalent - Fashion Merchandising
Marymount University
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