Chrysti Chavez
Torrance,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Sr. HR Coordinator
Able Freight Services LLC
09.2022 - Current
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background checks and physicals to facilitate hiring and onboarding of employees
- Reviewed human resources paperwork for accuracy and completeness
- Assists in conducting internal reviews
- Developed and administered internal surveys to evaluate employee satisfaction.
- Recruited top talent to maximize profitability.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Reached out to qualified referral candidates to obtain applications.
- Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Complete 30 and 90 day employee surveys
Sr. Human Resources Assistant
MERCURY AIR GROUP, INC
10.2016 - 09.2022
- Providing customer service to organization employees.
- Participating in recruitment efforts.
- Assist applicants with the online application process.
- Prepare all new hire paperwork and conduct new hire orientations.
- Maintain employee files electronically.
- Assist the HR Manager with various research/special projects.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created job descriptions on boards for vacant jobs.
- Conducted exit interviews with terminated employees.
- Participated in job fairs to recruit new talent.
Server
Coyote Cantina
09.2014 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Lead Developer/ Management
MIMIS CAFÉ
11.1997 - 02.2015
- Train and develop new hires.
- Established training guidelines for market force surveys.
- Planned and executed holiday events.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed unique events and special promotions to drive sales.
Administrative Coordinator
DECTON STAFFING SERVICES
01.2015 - 10.2016
- Organized all new hires and temporary paperwork.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Maintain employee files including drug screen results, background checks and employee statements.
- Compiled company information and related material and distributed to candidates.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Monitored and directed incoming mail and prepared outgoing mail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
North High School
No Degree - X Ray Technician
El Camino College
Torrance, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Suggestive selling
- Positive and professional
Timeline
Sr. HR Coordinator
Able Freight Services LLC
09.2022 - Current
Sr. Human Resources Assistant
MERCURY AIR GROUP, INC
10.2016 - 09.2022
Administrative Coordinator
DECTON STAFFING SERVICES
01.2015 - 10.2016
Server
Coyote Cantina
09.2014 - Current
Lead Developer/ Management
MIMIS CAFÉ
11.1997 - 02.2015
North High School
No Degree - X Ray Technician
El Camino College
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