Chrystian Chanse

• Placed product restock and pre-orders for all 3 storefront locations of A-1 Comics.
• Primary decision-maker for sales prices for all card game product within the company; also established and updated baseline trade-in percentages for collections sold to A-1.
• Established and maintained relationships with varied product distributors, as well as (re)negotiated discounts and product exclusivity, and assessed fluctuating discount margins between vendors.
• Tasked with regularly identifying market trends to maximize profitability through store procedures.
• Implemented updated systems and guidelines for handling, buying, appraisal, selling, display, and sorting of various card game product.
• Personally reviewed and appraised valuable collections; advised in high-cost company-wide purchasing decisions.
• Worked closely with store managers to monitor spending, profit margins, and inventory shrink.
• Assisted in communication flow through A-1's via company forum and weekly in-person 1-on-1's, while simultaneously expediting inner-company store transfers between locations.
• Designed and personally assisted in full redesign of storefront floor sale spaces, including physically moving heavy shelves and product. Additionally, assisted managers with store remerchandising and product displays.
• Reviewed monthly purchases and monitored inventory flow, advising for adjustments when necessary.
• Executed detailed inventory accounting for card singles (tens of thousands of items) for all locations bi-annually.
• Advised store managers in fundamental store procedure (having managed the Roseville location for 4 years, and previous positions an additional 7 years).
• Conducted both primary and follow-up interviews for floor staffing during hiring periods, and engaged in training of new employees.
• Coordinated with advertising department for targeted sale days, discounting, and use-as-loss-lead for languishing product.

(Please ask if interested in the previous positions and duties worked within A-1 Comics, including Department Head, Assistant Manager and Store Manager)

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service; developed a warm and familiar rapport with many regulars.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Resolved guest and employee complaints, as well assisted with dietary restrictions, allergies, and intolerances.
• Performed opening and closing duties and ensuring the dining area was prepared for seamless service transitions.
• Able to handle entire dining floor (upwards of 35 customers) as sole server (due to regrettable employee absences) not infrequently.

(If interested, please ask about other serving positions staffed, including Mel's Original Diner, Cliffhouse of Folsom, Applebee's and others)

• Was sole employee of a small storefront that specialized in board games and collectible miniatures.
• Cultivated loyal customer base with an eclectic range of individuals which made frequent weekly visits and purchases.
• Hosted regular weekend events which often ran well into very late evening.
• Offered recommendations for inventory, including both evergreen titles and hot 'pop culture' items.
• Handled all customer transactions, bank deposits, item returns, pay outs, etc., along with opening and closing duties.
• Ensured a meticulous level of cleanliness and customer service, to set The Guild apart from local competition.

(If interested, please inquire about time spent with other retail establishments, including Ross, Intimates, and S-Mart Grocery*)