Chrystie Burgess
Spencer,WV
Summary
Compassionate professional in healthcare, adept at performing venipuncture and blood collection tasks with precision and care. Known for maintaining high productivity levels and efficiently completing procedures to uphold patient comfort and accuracy. Skilled in specimen handling, data entry, and patient education, ensuring safe and effective practices. Excel in communication, empathy, and adaptability, fostering positive patient experiences and efficient clinical workflows.
Overview
29
29
years of professional experience
Work History
Phlebotomist Collection Tech
American Red Cross
Parkersburg, WV
08.1999 - Current
- Provided training and coaching to new employees in collections procedures and techniques.
- Resolved customer disputes and escalated issues as needed to management.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Assisted in the training and mentoring of new phlebotomy staff.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Handled special collection procedures, including therapeutic phlebotomy.
CNA
Manor Care
North Olmsted, OH
06.1995 - 08.1999
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Medical Assisting -
Remington College
Cleveland, OH08-1999
Skills
- Medical Records Management
- Data entry
- Accurate Recordkeeping
- Venipuncture Expertise
- Infection Safety Practices
- Health Assessment Techniques
- Coaching and Mentoring
- Staff education and training
- Team Supervision
Timeline
Phlebotomist Collection Tech
American Red Cross
08.1999 - Current
CNA
Manor Care
06.1995 - 08.1999
Medical Assisting -
Remington College
Similar Profiles
Parissa ShayestehParissa Shayesteh
BLS Instructor at American Red Cross and American Heart Association CPR, Heart CPRBLS Instructor at American Red Cross and American Heart Association CPR, Heart CPR
Kathryn HenningKathryn Henning
The American Red Cross Blood Drive Ambassador at The American Red CrossThe American Red Cross Blood Drive Ambassador at The American Red Cross
Brian Langdon Jr.Brian Langdon Jr.
Recruitment Business Planning Associate at American Red CrossRecruitment Business Planning Associate at American Red Cross
Alicia GaudesAlicia Gaudes
Collections Technician 3 at American Red Cross Blood ServicesCollections Technician 3 at American Red Cross Blood Services
Kelsi J. PowellKelsi J. Powell
Patient Services Representative at Roane General Medical Associates- Walk-In ClinicPatient Services Representative at Roane General Medical Associates- Walk-In Clinic