Chrystie Greiff
San Ramon,CA
Summary
To obtain a position that will enhance my learning experiences and skills while fulfilling my personal, professional, and community goals
Overview
30
30
years of professional experience
Work History
Senior Learning & Development Partner
Compass Group - Bon Appetit
01.2016 - Current
- Responsible for the training and development of 3500+ team members locally and globally for Google account
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Fostered a culture of innovation within the organization by introducing new learning methodologies and tools, such as gamification and microlearning.
- Created successful train the trainer program locally and currently implementing globally
General Manager of Food & Beverage Operations
Faz Restaurants
01.2015 - 01.2016
- Responsible for all F&B Operations & Training in room service, bar, catering, kitchen, and restaurant
- Created, trained, and implemented successful offsite drop off catering menu for FAZ brand
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Field Training Manager /Training General Manager /Area Director
Corner Bakery Cafe
01.2002 - 01.2015
- Responsible for training and opening execution of new café openings across the country
- Implementation of company directives, new menu rollouts, and field communication for existing units
- Developed customized training plans for employees requiring additional support or skill enhancement opportunities.
- Mentored employees, providing constructive feedback, which improved job efficiency.
- Ensured compliance with industry regulations and internal policies through rigorous monitoring of training activities and content delivery methods.
Developmental Training Co-Manager
Walmart
01.2009 - 01.2010
- Led daily tours for 7 assistant & 15 department managers outlining daily goals and expectations
- Participated in new store openings and grocery employee training for supercenters
- Trained teams on how to resolve complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured teams were properly trained on compliance with company policies, procedures, and safety regulations and monitored operations daily
Restaurant Training Manager
Marriott Corporation
01.1999 - 01.2002
- Coached, trained, and developed all employees in room service, kitchen, restaurant, and catering
- Received perfect guest service & quality assurance audit scores for three years in a row
- Reduced turnover rates by creating a welcoming and supportive work environment for new hires through effective onboarding processes.
- Implemented successful incentive programs to motivate staff members towards achieving business objectives and personal goals.
Manager
Marcus Corporation
01.1995 - 01.1999
- Held various training positions to include Beverage Manager, Room Service Manager, Cafe Manager, and Server
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
BA of Science - Hospitality and Tourism, Major in Meeting Planning, Convention, & Expo Mgmt
Roosevelt University
Chicago, ILSkills
- Coaching and Mentoring
- Training facilitation
- Organizational Development
- Team development strategies
- Classroom Management
- New Employee Training
- Curriculum Planning
- Cross-Functional Team Development
- Course Development
- Course design
- Training material development
Timeline
Senior Learning & Development Partner
Compass Group - Bon Appetit
01.2016 - Current
General Manager of Food & Beverage Operations
Faz Restaurants
01.2015 - 01.2016
Developmental Training Co-Manager
Walmart
01.2009 - 01.2010
Field Training Manager /Training General Manager /Area Director
Corner Bakery Cafe
01.2002 - 01.2015
Restaurant Training Manager
Marriott Corporation
01.1999 - 01.2002
Manager
Marcus Corporation
01.1995 - 01.1999
BA of Science - Hospitality and Tourism, Major in Meeting Planning, Convention, & Expo Mgmt
Roosevelt University
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