Hi, I’m
Chrystina Starr
Thompson,USA
Summary
Experienced administrative professional with over 10 years of supporting high-achieving executives. Proven ability to provide meticulous organization and precision for professional needs. Excels in managing high-volume workloads in fast-paced and dynamic environments. Dedicated to delivering exceptional results, consistently supporting high-achieving executives for more than a decade, ensuring their professional needs are met with well-organized precision. Thrives in rapidly changing environments, successfully managing high-volume workloads while maintaining a keen attention to detail. Drive and resourcefulness enable consistent delivery of exceptional results. Skilled Executive Assistant offering high-level administrative support to senior-level staff. Expertise in travel management, expense tracking, and schedule coordination. Assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy mindset and excellent decision-making skills contribute to excelling in this role.
Overview
9
years of professional experience
Work History
UMass Memorial Medical Center - Memorial Campus
Executive Assistant
10.2024 - Current
Job overview
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Took notes and dictation at meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created and managed office systems to efficiently deal with documentation.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Umass Memorial Medical Center
Senior Administrative Assistant
02.2021 - 09.2024
Job overview
- Managed executive schedules, including coordinating meetings, hospital credentialing and clinic or Operating room schedule
- Handled confidential information with discretion and maintained a high level of professionalism at all times
- Streamlined administrative processes, resulting in improved efficiency and productivity across the organization
- Responsible for clerical tasks, including managing correspondence, organizing medical records, and handling billing
- Managed electronic records database and handled all file requests.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Charles River Medical Associates
Medical Administrative Assistant
01.2019 - 02.2021
Job overview
- Including answering phones, scheduling appointments, and greeting patients
- Maintain and update patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations
- Assist healthcare providers with administrative tasks such as filing insurance claims, verifying patient insurance coverage, and processing billing and payments
- Coordinate referrals to specialists, labs, and diagnostic facilities for patients as directed by healthcare providers
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorization's and managed patient charts.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Tenet Healthcare
Ambulatory Service Representative
01.2018 - 01.2019
Job overview
- Managed patient check-in and check-out procedures in a busy ambulatory care setting
- Scheduled and confirmed appointments with patients via phone, email, and online portals
- Collected co-payments and verified insurance information accurately and efficiently
- Assisted patients with completing necessary forms and documents for registration and medical records
- Communicated effectively with healthcare providers and staff to ensure seamless patient flow and satisfaction
- Established payment arrangements according to policies, referring issues to collection manager.
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Verified patient insurance eligibility and benefits.
- Informed patient of self-pay balances owed to facility.
- Documented actions in system to maintain patient history and billing files.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
CVS Health Corporation
Certified Pharmacy Technician
03.2016 - 12.2018
Job overview
- Filled, prepared, and labeled prescriptions accurately and efficiently in a high-volume pharmacy setting
- Verified insurance coverage and processed claims to ensure timely and accurate payment for medication
- Maintained proper inventory levels by ordering and restocking medications and supplies as needed
- Provided exceptional customer service by addressing patient questions and concerns regarding medication usage
- Collaborated with pharmacists to review and clarify prescription orders, ensuring compliance with legal and safety requirements
- Coordinated verification and filling of more than 1000 daily prescriptions in high-volume retail pharmacy environment.
Skills
- Scheduling
- Travel administration
- Document handling
- Meeting planning
- Calendar management
- Self-starter
- Mail management
- Professional and mature
- Interpersonal communication
- Expense reporting
- Office administration
- Phone etiquette
- Strong problem solver
- Executive support
Timeline
Executive Assistant
UMass Memorial Medical Center - Memorial Campus
10.2024 - Current
Senior Administrative Assistant
Umass Memorial Medical Center
02.2021 - 09.2024
Medical Administrative Assistant
Charles River Medical Associates
01.2019 - 02.2021
Ambulatory Service Representative
Tenet Healthcare
01.2018 - 01.2019
Certified Pharmacy Technician
CVS Health Corporation
03.2016 - 12.2018
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