Exceptional leader talented at training, negotiation and multitasking. Outstanding relationship building, training and presentation skills. Motivated Administrative Assistant with solid experience managing all levels of large scale projects, including budgeting and administration.
Overview
10
10
years of professional experience
Work History
Junior Associate / Administrative Assistant
Clear Creek Consulting/Sequoia Tax Relief
Louisville, CO
06.2016 - 05.2018
Performed daily administrative duties such as answer client and taxing authorities emails, setting up appointments for appeals, calling clients and others as needed, organizing files and paperwork, quickly and efficiently.
Regularly speak to Federal and State taxing authorities in order to resolve large and small tax debt.
Trained employees in several aspects of the job including calling the Internal Revenue Service/State Taxing Authorities, knowing the forms in which the taxpayer files in order to ask the correct questions pertaining to the specific case, conflict resolution skills, and tax resolution strategies.
I have kept up to date on IRM changes and how they can help or restrain my ability to help the taxpayer.
I have completed many calculated resolution strategies in order to help the taxpayer or the business save as much money as possible.
Proficient in Microsoft Outlook, Word, and Excel.
Negotiated with Federal and State taxing authorities to remove liens, penalties, and levies to ease the taxpayer in their everyday living.
Night Audit
Hampton Inn Denver West Federal Center
Lakewood, Colorado
05.2015 - 06.2016
Perform daily night audit paperwork to switch over days for the Hotel.
Conduct routine tasks involving checking guests in and out of the hotel, making and cancelling reservations, and problem solving guest issues with efficiency, care, and empathy to the needs of the guests.
I make a note to constantly learning product promotions and changing policies as well as being up to date on all news relating to my company and Hilton brands in general.
I use the tools available to me through Hilton University to learn all aspects of the company and be an asset to my coworkers and my supervisors.
I have trained many employees for several positions including front desk, night audit, housekeeping, and laundry services.
Server / Break giver / Host
Olive Garden
Beaverton, Oregon
04.2012 - 10.2013
I have experience in answering multi-line phones and use of a POS (Point Of Sale) system to put in food for customers.
Maintained constant knowledge of wine and daily specials as well as offered promotions.
Trained numerous employees to serve and cater to their customers needs and wants.
I developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
Responsible for daily set up of five stations.
Greeted customers, took and rang up orders, handled payment and thanked customers.
Assistant Manager
Skippers
Vancouver, Washington
04.2008 - 07.2011
I assisted guests with making menu choices in an informative and helpful fashion.
I maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
I appropriately suggested additional items to customers to increase restaurant sales.
I was acting Shift Leader during my employment with Skippers.
I supervised other employees, performed all service tasks as needed, including, cook, cashier, dishwasher, busing tables, opening and closing restaurant and making bank deposits.
I took lead manager position during manager's off hours.
During these times I would regularly handle all guest complaints, training employees, and managerial decisions such as changing specials to accommodate the inventory in the store.
Education
GED -
Portland Community College
Portland, OR
2012
Skills
Accounting, administrative duties, data management, conflict resolution, customer oriented, training employees, event planning, organization, financial management, inventory oversight, Excel, Microsoft Outlook, Excel, Word, problem solving, sales, phones.
Call Center Representative/Front Desk Receptionist at Advance Urgent Medical GroupCall Center Representative/Front Desk Receptionist at Advance Urgent Medical Group