Chrystopher Cody
Winter Park,FL
Summary
Adept at utilizing field experience and personal strengths to resolve conflicts, meet customer needs and build loyalty. Talented communicator and relationship-builder with good multitasking, critical thinking and problem-solving skills. Expert Microsoft user. Dedicated to optimizing times and service quality with a collaborative and analytical approach. Proficient in typical customer needs, behaviors and preferences, as well as recordkeeping requirements and performance strategies. Educates agents on call control and enhancing customer experiences. Overall I'm a competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills.
Overview
13
13
years of professional experience
Work History
Call Center Supervisor
Blue Cross & Blue Shield of SC
Myrtle Beach, SC
06.2017 - 12.2023
- Developed and implemented customer service policies and procedures.
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff and documented results.
- Analyzed customer feedback data to identify trends in customer service issues.
- Provided guidance, training, coaching and mentoring to call center team members.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Resolved escalated customer complaints in a timely manner.
- Maintained accurate records of all customer interactions using the company's CRM system.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Developed processes and systems to improve efficiency within the department.
- Participated in hiring interviews and selection process for new team members.
- Documented changes made within the department as part of continuous improvement efforts.
Security Supervisor
US Security & Associates
Myrtle Beach, SC
01.2013 - 08.2017
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
Merchandiser
Pepsi Bottling Ventures LLC
Conway, SC
02.2013 - 02.2017
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Coordinated promotional events such as special sales or clearance items.
- Provided training and support for new staff members in regards to merchandising operations.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
25U Signal Support Systems Specialist
Army
Mullins, SC
12.2010 - 01.2013
- Provided technical support to over 500 personnel in a complex network environment.
- Troubleshot, repaired, and maintained communication systems such as radios, telephones, and computers.
- Installed and configured various software programs on computer systems for users.
- Performed preventive maintenance checks on communications equipment.
- Maintained inventory of all equipment associated with the signal support system.
- Coordinated with other units to ensure proper operation of the signal support system.
- Assisted in developing training plans for new personnel regarding the use of signal support systems.
- Conducted tests on communications systems to evaluate performance and reliability.
- Repaired faulty components in communication devices using specialized tools and test equipment.
- Developed strategies for improving existing communication networks or creating new ones.
- Provided guidance and direction to junior members of the team regarding technical aspects of their duties.
Education
High School Diploma -
Conway High School
Conway, SC06.2009
Skills
- Information Tracking
- Quality Control Optimization
- Quality Assurance
- Training Management
- Report Writing
- [Software] Expertise
- Employee Motivation
- Strategic Planning
- Financial Management
- Product and Service Sales
- Performance Management
- Brand Management
- Operations Management
- Brand Development and Marketing
- Sales Tactics
- Data Analysis and Reporting
Timeline
Call Center Supervisor
Blue Cross & Blue Shield of SC
06.2017 - 12.2023
Merchandiser
Pepsi Bottling Ventures LLC
02.2013 - 02.2017
Security Supervisor
US Security & Associates
01.2013 - 08.2017
25U Signal Support Systems Specialist
Army
12.2010 - 01.2013
High School Diploma -
Conway High School
Similar Profiles
Jada ChestnutJada Chestnut
Customer Service Advocate II at Blue Cross Blue Shield of SCCustomer Service Advocate II at Blue Cross Blue Shield of SC
Mammie PriceMammie Price
Customer Service Advocate at Blue Cross Blue Shield of SCCustomer Service Advocate at Blue Cross Blue Shield of SC
Rockell IsaacRockell Isaac
Customer Service Advocate II at Blue Cross & Blue Shield of SCCustomer Service Advocate II at Blue Cross & Blue Shield of SC
Nathaniel CroppNathaniel Cropp
Benefit Files Analyst I at Blue Cross & Blue Shield Of SCBenefit Files Analyst I at Blue Cross & Blue Shield Of SC
Elizabeth WilliamsElizabeth Williams
Sales Associate - Cashier at Toole's Ace HardwareSales Associate - Cashier at Toole's Ace Hardware