Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Chrystyna Watts

Newnan,USA

Summary

To obtain a position with your company and obtain a higher position.

Overview

23
23
years of professional experience

Work History

TMS Technician

Blueprint Psychiatry
09.2024 - Current
  • Provided exceptional customer service throughout all stages of the TMS experience, fostering strong relationships with patients and their families.
  • Ensured patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
  • Maintained accurate records of each treatment session, ensuring that all data was available for future reference.
  • Communicate with each provider as needed
  • Send weekly reports and updates to provider

Business Wireless Technical Support

Sprint Nextel
08.2015 - 08.2018
  • Handle inbound calls while maintaining a call average handle time. Troubleshoot device issues domestic and international. De escalate issues that may need to escalate to a supervisor. Perform device swaps and review billing for customers. Process tickets if needed. Troubleshoot wireless hotspots. Handle large business accounts like shell, bp and emergency response teams. Troubleshoot I phones, I pads, Android devices.

TSS/MBB

Sprint Corporation
10.2016 - 08.2017
  • Work from home out of the Oklahoma City call center. Troubleshoot phones, maintain a average call handle time. perform device swaps, check devices to see if they are eligible to be domestically unlocked. Review customers bills, plans, and protection. De escalate calls to supervisors, Advise Customers how to download applications to I phones, I pads, Android devices.

Assistant Manager Retail

Sprint Nextel
01.2007 - 08.2015
  • Meet and exceed 100% of monthly sales goals each month while being a full time student
  • Handled large business accounts
  • Trained co-workers on new phones before launch
  • Manage the floor to make sure that other employee's are doing what needs to be done.
  • Back end operational duties
  • Time and attendance reports
  • Assist customers with escalation problems
  • Inventory weekly
  • Communication between higher managers to keep them up to date on the stores performance
  • Time and attendance reports
  • Infractions on employees

Customer Service Representative, Lead Customer Service Representative, Wireless

Best Buy
01.2006 - 01.2007
  • Dealt with customer issues on a daily basis
  • Met and exceeded monthly goals for the store
  • Educated customers on company products

Customer Service Representative

Sally's Beauty Supply
01.2003 - 01.2006
  • Completed orders and deliveries to salons
  • Educated customers on beauty products

Education

Bachelor's degree - Forensic Psychology

Southern New Hampshire University
08.2025

Skills

  • IOS
  • Technical Support
  • Android
  • Microsoft Office
  • English
  • Anatomy knowledge
  • Retail management
  • Store management

Additional Information

  • Skills
  • Typing skills up to 70 WPM
  • Trained in Microsoft Word, Works, Excel and PowerPoint
  • Strong customer service and sales experience

Timeline

TMS Technician

Blueprint Psychiatry
09.2024 - Current

TSS/MBB

Sprint Corporation
10.2016 - 08.2017

Business Wireless Technical Support

Sprint Nextel
08.2015 - 08.2018

Assistant Manager Retail

Sprint Nextel
01.2007 - 08.2015

Customer Service Representative, Lead Customer Service Representative, Wireless

Best Buy
01.2006 - 01.2007

Customer Service Representative

Sally's Beauty Supply
01.2003 - 01.2006

Bachelor's degree - Forensic Psychology

Southern New Hampshire University

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Chrystyna Watts