Chuan Bigelow
Hermitage,TN
Summary
Dedicated to mastering the customer service industry by refining skills to consistently exceed client expectations and foster enduring relationships based on trust and mutual respect. The ultimate goal is to establish a distinguished enterprise recognized for unwavering commitment to excellence, empathy, and the highest standards of customer satisfaction. A passion for delivering exceptional service drives continuous improvement and innovation in client interactions. Committed to creating positive experiences that not only meet but exceed customer needs, ensuring loyalty and long-term success.
Overview
8
8
years of professional experience
Work History
Customer Experience Agent
Permobil-Comfort Company
02.2025 - 11.2025
- Serve as the primary point of contact for a designated international region, providing daily and technical support with precision and professionalism. Take ownership of processing quotations, orders, and returns, whilst addressing customer enquiries and resolving complaints with efficiency and poise.
- Adhere to established protocols to ensure service excellence, skillfully managing multiple responsibilities in a fast-paced environment. Maintain and nurture strong client relationships, ensuring every interaction reflects the highest standards of courtesy and competence. Work collaboratively with the Customer Experience team to uphold an exceptional standard of service and contribute meaningfully to a seamless and distinguished customer journey.
- Assisted customers in resolving inquiries and issues, ensuring high satisfaction levels.
- Navigated customer management system for efficient order processing and tracking.
- Managed approximately 500 incoming calls, emails and faxes per day from customers.
Customer Service Supervisor & GSC
G2 Secure Staff (Now Menzies Aviation) at Des Moines International Airport
12.2023 - 01.2025
- Take the helm in leading and inspiring a dedicated team of Passenger Service Agents and Operations Agents—professionals who serve as the cornerstone of G2's esteemed airport operations on behalf of our valued airline partners. Work in close concert with the Operations Manager to ensure that all airline and administrative procedures not only meet but consistently surpass rigorous standards of quality, safety, and performance, all whilst upholding an unwavering commitment to exemplary customer service.
- Steer the effective management of personnel, ensuring strategic staffing levels are maintained to support operational excellence. Provide steadfast guidance, thoughtful mentorship, and unwavering support to team members, empowering them to thrive in their roles. Cultivate a workplace culture defined by positivity, professionalism, and pride, where the customer service and operations teams are inspired to deliver with distinction.
- Supervised daily operations to ensure efficient customer service delivery at airport facilities.
- Trained and mentored staff on best practices for customer interactions and conflict resolution.
Part-time Front Desk
Aloft Hotel
07.2024 - 09.2024
- I take great pride in ensuring that every guest is greeted with a warm, courteous, and efficient welcome, anticipating their needs and delivering attentive, personalized service throughout their stay. My role centers on fostering consistently positive guest relations, expertly resolving any concerns or complaints with discretion and professionalism to guarantee complete guest satisfaction.
- With a comprehensive knowledge of the hotel's amenities, services, room categories, special packages, and daily offerings, I am well-equipped to assist guests with informed and timely recommendations. My responsibilities include managing guest arrivals and departures, addressing overbooking scenarios with tact and diplomacy, processing wake-up call requests, and liaising with relevant departments to ensure all special guest requirements are fulfilled seamlessly.
- In addition, I have received training in Food and Beverage operations, where I confidently promote menu selections, accurately prepare and deliver orders, and discreetly monitor alcohol consumption in accordance with health, safety, and licensing regulations—all with the aim of enhancing the overall guest experience to the highest standard.
Salon Manager
Beauteous Nails & Waxing
06.2018 - 08.2021
- I was responsible for overseeing the recruitment of salon personnel, ensuring strict adherence to requisite educational and licensing standards. I meticulously devised staff schedules, established performance benchmarks, and conducted training to uphold exemplary service standards. Furthermore, I managed the procurement and inventory of salon supplies, orchestrated promotional initiatives to attract a discerning clientele, and adeptly addressed and resolved any client concerns with the utmost professionalism. My remit also encompassed financial oversight, including the processing of client payments, whilst ensuring the salon environment remained impeccably clean, orderly, and befitting of a refined establishment.
Salon Manager
Star Nails & Hair Salon
06.2017 - 06.2018
- Entrusted with the oversight of daily salon operations, including the judicious management of staff, the procurement of premium products, and the upkeep of equipment to ensure seamless functionality. Diligently ensured the consistent delivery of superior beauty treatments in line with the salon's esteemed standards. Furthermore, responsible for meticulous financial monitoring, accurate maintenance of staff records, and the execution of refined promotional initiatives designed to elevate client engagement and attract a sophisticated new clientele.
- Supervised daily salon operations, ensuring high service standards and customer satisfaction.
- Trained and mentored junior stylists on techniques and customer service best practices.
Education
B.A - Religion Study
Haven University
Garden Grove, CA05.2021
Commissioned Traditional & Remote Notary -
State of Iowa
Des Moines, IA08.2024
Highschool Diploma - undefined
Edmonds College
Lynnwood, WA04.2014
Skills
- Data interpretation
- Project oversight
- Effective communication
- Proficient in organization
- Customer engagement
- Employee development
- Strategic decision-making
- Effective issue resolution
Accomplishments
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
Strength
- Receptive
- Multilingual
- Great Computer Skills
- Cultural Understanding
- Attentive
Languages
Vietnamese
Native or Bilingual
French
Professional Working
German
Limited Working
Timeline
Customer Experience Agent
Permobil-Comfort Company
02.2025 - 11.2025
Part-time Front Desk
Aloft Hotel
07.2024 - 09.2024
Customer Service Supervisor & GSC
G2 Secure Staff (Now Menzies Aviation) at Des Moines International Airport
12.2023 - 01.2025
Salon Manager
Beauteous Nails & Waxing
06.2018 - 08.2021
Salon Manager
Star Nails & Hair Salon
06.2017 - 06.2018
Highschool Diploma - undefined
Edmonds College
B.A - Religion Study
Haven University
Commissioned Traditional & Remote Notary -
State of Iowa