Summary
Overview
Work History
Education
Skills
Timeline
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Chuanica Pickard

Smyrna,GA

Summary

Hardworking individual with 10 years combined experience in both sales/leasing. Enthusiastic about taking on new challenges and delivering exemplary customer service.

Overview

11
11
years of professional experience

Work History

Leasing Consultant

Harlow Apartments (LEASE-UP)
Smyrna , GA
07.2023 - 06.2024
  • Conducted tours of available apartments, highlighting features and amenities.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Tracked leads using CRM software and followed up with interested parties.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Software: KNOCK CRM, Onesite, Real Page, DormaKaba
  • 303 unit property

Recruiter Assistant

Premier Placements
Marietta, GA
05.2022 - 04.2023
  • Scheduled interviews with qualified candidates at designated time slots with staff.
  • Generated, collected and managed new hire paperwork and forms.
  • Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
  • Conducted reference checks and employment verifications to validate candidates.
  • Explained job duties, compensation and benefits to potential candidates.
  • Sourced and screened potential candidates for open positions.
  • Marketing through social media and property visits
  • Generated and collected Service Agreements for clients

Leasing Consultant (TEMP)

Liberty Group
Atlanta, GA
10.2021 - 05.2022
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Tracked leads using CRM. MRI, & YARDI software and followed up with interested parties.

Leasing Consultant

Avia At North Springs (Harbor Group Management)
Atlanta, GA
04.2017 - 01.2021
  • 530 unit property
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Promoted property to businesses in local area through marketing phone calls, email, and gift drop offs.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Followed up with prospects & residents via email and phone call
  • MRI, Callmax, Corelogic
  • Social Media Marketing (Instagram/Facebook)
  • Log in/Log out Packages
  • Organize Resident Events
  • Collect rental payments
  • Sparkle units upon move in

Car Salesperson

Rick Hendrick Toyota
Sandy Springs, GA
06.2016 - 02.2017
  • Showcased vehicle features and took customers on test drives in local area.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone.
  • Educated customers on product and service offerings.
  • Handled paperwork for customers
  • Followed up with customers via email and phone
  • Negotiate pricing
  • Sell Cars

BDC Representative

Battleground Kia
Greensboro, NC
03.2013 - 03.2016
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Provided accurate information to customers on products and services offered.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.

Education

Associate of Science - Psychology

Ashworth University
Norcross, GA

Skills

  • Sales Technique
  • Reporting and Correspondence
  • Customer Service
  • Team Player
  • Organized
  • Self Motivated
  • Lease Renewals
  • Creative Problem-Solving
  • Administrative Leadership
  • Candidate pre-screening
  • Employment verification
  • Resume scanning

Timeline

Leasing Consultant

Harlow Apartments (LEASE-UP)
07.2023 - 06.2024

Recruiter Assistant

Premier Placements
05.2022 - 04.2023

Leasing Consultant (TEMP)

Liberty Group
10.2021 - 05.2022

Leasing Consultant

Avia At North Springs (Harbor Group Management)
04.2017 - 01.2021

Car Salesperson

Rick Hendrick Toyota
06.2016 - 02.2017

BDC Representative

Battleground Kia
03.2013 - 03.2016

Associate of Science - Psychology

Ashworth University

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Chuanica Pickard