Chuck Basso
Pittsburgh,PA
Summary
Motivating and decisive leader with over 20 years of budgeting development, operations management, and team building skills with proven ability to cultivate a service oriented work culture and encourage employee development, resulting in high performing teams. Extensive experience in inventory controls, customer service, and improving sales. Utilizes versatility and a welcoming personality to manage all facets of operations effectively and efficiently.
Overview
21
21
years of professional experience
Work History
Director Of Operations
Chick-Fil-A
08.2021 - Current
- Helped Increase sales by over 30% over four years
- Successfully oversaw the restaurant transition from covid restrictions to fully operational
- Increased Customer Experience Measurement scores of Overall Satisfaction by 8%
- Managed a staff of over 60 employees, mostly made up of high school and college students
- Oversaw the hiring, training, and development of new hires as well as the coaching and promotion of high achieving team members
- Responsible for scheduling and budget management
- Assisted the Kitchen Director with Inventory Management
- Consistently achieved monthly labor and food cost targets
- Implemented new daily systems to keep up with increasing sales and guest growth.
- Responsible for cash handling procedures and daily deposits
Store Manager
Aldi Inc
11.2010 - 08.2021
- Opened new store in 2015 and saw a double digit increase in sales every year.
- Lowered inventory loss in each of the 5 years by implementing new truck check in procedures and merchandising.
- Oversaw all business aspects of $1,200,000 per month store with 25-30 employees.
- Worked with associates to ensure daily truck loads were put away in a timely manner.
- Responsible for hiring, training, scheduling, disciplining employees.
- Forecasting sales monthly projections and adjusting accordingly.
- Provided consistent feedback and training to empower team members to ensure confident customer service.
- Was top 10 in Tell Aldi Survey for the year 2020.
- Responsible for ordering and merchandising all areas of the store.
- Excellent Communication with Assistant Managers and associates, as well as District Managers.
Restaurant General Manager
Pizza Hut
02.2006 - 11.2010
- Oversaw both dine in and delivery restaurants.
- Moved to 4 different locations, each move was to a higher volume restaurant.
- Accomplished company goals by accepting ownership for targets and exploring opportunities for improvement.
- Maintained guest standards by monitoring and evaluating all areas of food production, food service, and facilities maintenance.
- Controlled day-to-day operations with shift management strategies and effective food and labor controls.
- Uphold cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
Assistant Food Service Director
Aramark
08.2004 - 02.2006
- Oversaw all retail operations on the campus of Widener University
- Managed three different locations on the campus
- Performed weekly inventories to control food and labor costs
- Created menu and daily specials to increase sales and grow customer count
Education
West Chester University
01.1999
Skills
- Ability to Multi Task
- Coaching and Developing
- Compliance
- Customer Service
- Detail Oriented
- Employee Training
- Facilities Maintenance
- Food Production
- Forecasting
- Inventory Control
- Leadership Development
- Operations Management
- Scheduling
- Service Orientation
- Team Building
Timeline
Director Of Operations
Chick-Fil-A
08.2021 - Current
Store Manager
Aldi Inc
11.2010 - 08.2021
Restaurant General Manager
Pizza Hut
02.2006 - 11.2010
Assistant Food Service Director
Aramark
08.2004 - 02.2006
West Chester University
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