Chuck Bryant
Canton,GA
Summary
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Associate
FedEx
07.2023 - 05.2025
- Provide exceptional customer service by offering customized shipping solutions, resolving issues, and assisting with packaging needs.
- Process domestic and international shipments while ensuring compliance, accurate tracking, and proper documentation.
- Educate customers on company products and services while upselling insurance and tracking upgrades to boost sales.
- Accurately handle financial transactions, operate the POS system, and balance cash drawers at shift end.
- Maintain a clean, organized store environment with properly displayed products and a safe workspace.
- Collaborate with team members to achieve goals, participate in training, and assist in onboarding new staff.
- Provided personalized assistance to customers, addressing shipping inquiries and guiding them through the process effectively.
- Managed accurate data entry for shipping orders, ensuring all information was correctly processed and readily accessible.
- Coordinated with team members to facilitate smooth workflow, enhancing overall operational efficiency on the work floor.
- Maintained up-to-date knowledge of shipping regulations, ensuring compliance for both domestic and international shipments.
- Conducted regular inventory checks to identify discrepancies, accurately reporting findings to management for timely resolution.
- Educated customers about shipping options and best practices, contributing to increased customer loyalty and repeat business.
- Executed daily operational tasks, including packaging, sorting, and shipping, while adhering to established safety protocols.
- Provided training support for new hires, sharing knowledge on company policies and best practices to ensure a consistent service standard.
- Resolved customer complaints swiftly, utilizing problem-solving skills to enhance client satisfaction and retention.
- Supported promotional activities by effectively communicating service offerings, resulting in increased sales of upsell products.
- Ensured a clean and organized workspace, promoting safety and efficiency in daily operations for team members.
- Regularly collaborated with management to improve service delivery, sharing insights and feedback from customer interactions.
- Utilized tracking systems to monitor shipment status, providing timely updates to customers and addressing any issues proactively.
- Participated in team meetings to discuss operational goals, contributing ideas to improve processes and customer experiences.
- Adhered to company policies regarding cash handling, ensuring accuracy in transactions and maintaining financial integrity.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Merchandiser
Monarch
05.2022 - 05.2023
- Created and maintained visually appealing product displays to enhance customer engagement and drive sales.
- Managed stock levels and coordinated with suppliers to ensure timely product replenishment and efficient deliveries.
- Engaged with customers to provide product knowledge and improve their shopping experience.
- Collaborated with marketing, sales, and store management to align promotional strategies and in-store presentations.
- Uphold visual merchandising standards through regular audits and updated signage to maintain brand consistency.
- Trained store staff on new products, selling techniques, and merchandising strategies to boost sales.
- Executed visual merchandising techniques to enhance product visibility and attract customer interest.
- Coordinated with suppliers to ensure product availability and timely deliveries, maintaining optimal stock levels.
- Maintained cleanliness and organization of merchandise displays to create an inviting shopping environment.
- Regularly updated product displays to reflect new arrivals and seasonal changes, keeping the store fresh and appealing.
- Implemented stock rotation practices to ensure product freshness and minimize waste.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Delivery Driver
Amazon DSP
06.2021 - 04.2022
- Delivered packages safely and on time while meeting daily performance targets and ensuring customer satisfaction.
- Provided professional customer service, addressing inquiries and handling returns or damaged packages promptly.
- Followed traffic laws and safety protocols, maintained a clean driving record, and ensured vehicle upkeep.
- Sorted and loaded packages carefully to prevent damage and ensure efficient deliveries.
- Utilized tracking systems to update delivery statuses and report issues like incorrect addresses or delays.
- Quickly resolved delivery challenges, including incorrect addresses, bad weather, and customer concerns.
- Conducted thorough vehicle inspections to ensure safety and reliability before each shift.
- Managed delivery schedules, optimizing routes to minimize fuel consumption and maximize efficiency.
- Utilized handheld devices to scan packages, ensuring accurate tracking and timely updates for customers.
- Maintained accurate delivery logs, documenting mileage, fuel usage, and any incidents during transport.
- Provided clear communication with dispatch regarding delivery status, challenges, and customer feedback.
- Handled customer inquiries and complaints professionally, ensuring positive interactions and resolution of issues.
- Adhered to all safety regulations, promoting a safe working environment for self and others on the road.
- Sorted packages systematically to ensure timely and organized loading into delivery vehicles.
- Executed delivery tasks within specified time frames, consistently meeting performance metrics and goals.
- Participated in regular training to stay updated on safety protocols and company policies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Shift Manager
BP
12.2020 - 06.2021
- Supervised daily gas station operations, ensuring efficiency, excellent customer service, and proper equipment functionality.
- Trained, supervised, and assigned tasks to staff while monitoring performance and ensuring policy compliance.
- Managed cash registers, processed transactions, maintained financial records, and prepared daily sales reports.
- Monitored inventory levels, placed orders, stocked products, and conducted audits to minimize shrinkage.
- Enforced safety procedures, ensured regulatory compliance, and maintained cleanliness and organization.
- Supervised daily operations to ensure efficiency, compliance, and exceptional customer service in a high-volume environment.
- Trained and developed staff on operational procedures, safety protocols, and customer service techniques.
- Monitored inventory levels, conducted regular audits, and coordinated restocking to minimize product shortages.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Ensured proper equipment functionality through regular checks and maintenance, minimizing downtime and operational disruptions.
- Executed cash handling procedures, maintaining accurate financial records and ensuring accountability during shifts.
- Maintained a clean and organized workspace, ensuring a safe environment for both staff and customers.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Associate
RaceTrac
10.2019 - 12.2020
- Greeted customers warmly, assisted with fuel purchases, answered inquiries, and promoted in-store sales.
- Stocked and organized merchandise, monitored inventory levels, and ensured accurate pricing.
- Oversaw fuel pumps, reported malfunctions, cleaned spills, and ensured timely refills.
- Followed safety procedures, maintained compliance, and reported security concerns to management.
- Kept the store, restrooms, and fuel areas clean while ensuring all equipment functioned properly.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
GED -
Cobb Works Youth Assets Program
Marietta, GA11-2015
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Forklift operation
- Verbal and written communication
- Creative problem solving
- Team collaboration
- Problem-solving abilities
- POS system operation
- Effective communication
Timeline
Associate
FedEx
07.2023 - 05.2025
Merchandiser
Monarch
05.2022 - 05.2023
Delivery Driver
Amazon DSP
06.2021 - 04.2022
Shift Manager
BP
12.2020 - 06.2021
Associate
RaceTrac
10.2019 - 12.2020
GED -
Cobb Works Youth Assets Program