Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chuck Donelson

North Tonawanda

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

49
49
years of professional experience
2
2
years of post-secondary education

Work History

Store Manager

AutoZone
Buffalo
03.2017 - Current
  • Managed daily store operations and ensured efficient workflow among team members.
  • Trained and developed staff to improve customer service and product knowledge.
  • Oversaw inventory management, including stock ordering and loss prevention procedures.
  • Conducted regular audits to maintain compliance with company policies and standards.
  • Provided exceptional customer service by resolving inquiries and addressing concerns promptly.
  • Coordinated team schedules to optimize staffing levels during peak business hours.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Dept manager

Lowe's
Buffalo
11.2014 - 03.2017
  • Managed daily operations and staff scheduling for department activities.
  • Coordinated inventory management to ensure stock levels met departmental needs.
  • Assisted in resolving customer inquiries and complaints promptly and professionally.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Dept manager /Assistant Manager

Home Depot
Buffalo
02.2012 - 11.2014
  • Supervised daily operations to ensure efficient store performance and customer service.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
  • Trained team members on product knowledge and effective sales techniques.

Owner

Home improvement contractor
Lockport
08.1976 - 02.2012
  • Managed daily operations and workflow for home improvement projects.
  • Coordinated scheduling and logistics for project installations and deliveries.

Education

Associate of Applied Science -

Nccc
Lockport, New York
08.1971 - 05.1973

Skills

  • Inventory management
  • Loss prevention
  • Merchandising strategies
  • Cash handling
  • Staff training
  • Operational compliance
  • Conflict resolution
  • Employee scheduling
  • Retail merchandise quality standards
  • Store operations

Accomplishments

  • Several customers service awards at past three sales locations

Timeline

Store Manager

AutoZone
03.2017 - Current

Dept manager

Lowe's
11.2014 - 03.2017

Dept manager /Assistant Manager

Home Depot
02.2012 - 11.2014

Owner

Home improvement contractor
08.1976 - 02.2012

Associate of Applied Science -

Nccc
08.1971 - 05.1973

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