Chuck Gummo
Maricopa,AZ
Summary
Results-driven Service Contract Manager with 24 years of experience in managing multi-million dollar projects and maintaining 45% profit margins. Skilled in developing energy-efficient solutions and optimizing operational efficiency across diverse clients. Expertise in project management, technical leadership, and fostering customer relationships to enhance satisfaction and drive profitability.
Overview
15
15
years of professional experience
Work History
Senior Technician
Trane Technologies
05.2024 - Current
- Performed Consulting services, maintenance, and repairs on chillers 1500 ton and below, HVAC equipment, and all operational functions of Commercial businesses and Industrial buildings in the Phoenix area, ensuring optimal performance and reliability.
- Focused on performing startup, maintenance, and Service of construction sites that include over 200+ Chillers that go through mission-critical testing for Data Centers.
- Collaborated with customers to develop solutions for mechanical issues and address maintenance neglect.
- Compiled and submitted complete quotes for account managers to simplify customer transactions.
- Generated quotes for customers to streamline purchasing decisions, enhancing the customer experience.
- Trained junior technicians in basic troubleshooting techniques and best practices for repairing hardware components.
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
Applied Technician
Pueblo Mechanical
03.2023 - 05.2024
- Account management for large facilities comprising schools, city buildings, federal buildings, and mining communities around Phoenix.
- Extensive knowledge of RFQ and RFP bidding processes for large capital projects, including obtaining vendor pricing and building quotes for customers.
- Collaborated with engineering and city officials on capital projects for schools and city buildings, ensuring project approvals and maintaining supplier relationships.
- Facilitated facilities upgrades with customers to enhance energy efficiency and reduce operational costs.
- Developed and implemented preventative maintenance schedules, ensuring optimal performance of mechanical equipment.
- Inspected chiller plants and boiler rooms for maintenance issues or repairs. Also inspected control systems and the overall operation of mechanical equipment.
Owner/Operator
Air Serv of the Black Hills
03.2011 - 03.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed budgets and expenditures to cut costs by 15% and increase profits by 35%.
- Developed a business plan and budget to maximize profitability.
- Analyzed customer feedback and implemented targeted changes to enhance service quality.
- Performed ROI analysis for advertising, social media campaigns, and networking events.
- Analyzed market trends and customer feedback to identify growth opportunities.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Project managed projects for government agencies like the FBI, military facilities, hospitals, and School districts.
- Consulted for Harley Davidson, collaborating with business owners, engineers, and construction teams over two years to ensure successful project execution.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored the business's financial performance weekly to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Developed the team through hiring, coaching, and performance management, enhancing overall team effectiveness.
- Provided leadership support for team members through coaching and mentorship programs.
- Ensured effective communication among staff members by providing training when necessary.
- Oversaw staff training and development to ensure service quality and safety.
- Resolved customer inquiries and issues to maintain satisfaction and loyalty.
- Resolved customer complaints promptly and professionally to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Education
Bachelor of Arts - Business Administration
Regis University
Colorado Springs, COAssociates Degree - Mechanical & Electrical Technology
Black Hills State
Rapid City, SDSkills
- HVAC operations
- Account management
- Safety awareness
- Mechanical aptitude
- Energy efficiency solutions
- Preventive maintenance
- Project Management
- RFQ management
- Budget management
- Financial Analysis
- Customer relationship management
- Team building
- Problem resolution
- Problem resolution
Military Experience
- Air Force, Ellsworth AFB, Rapid City, SD, HVAC Technician, Honorable
- Air Force, Air Force Academy, Colorado Springs, CO, Supervisor
Timeline
Senior Technician
Trane Technologies
05.2024 - Current
Applied Technician
Pueblo Mechanical
03.2023 - 05.2024
Owner/Operator
Air Serv of the Black Hills
03.2011 - 03.2023
Bachelor of Arts - Business Administration
Regis University
Associates Degree - Mechanical & Electrical Technology
Black Hills State