Chuck Keener
Columbus,,OH
Summary
Motivated and detail-oriented with experience in both back-end operations and customer-facing roles. Known for a strong, honest work ethic, adaptability, and commitment to delivering high-quality results. Eager to learn, grow, and contribute to a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Stockroom Manager
Journeys
Columbus, OH
12.2023 - Current
- Receive daily inbound shipments from our warehouse and other store locations, matching goods against packing lists and reporting discrepancies in accordance with company policy; regularly process 75+ cartons of merchandise during peak periods.
- Manage timely organization and restocking of merchandise in a fast-paced retail environment, maximizing space efficiency and product accessibility in the stockroom and on the sales floor.
- Oversee inventory operations including store-to-store transfers, damage processing, and execution of promotional lists such as exclusives and display rotations, driving improved product visibility and increased sales during promotional events.
- Assist store managers with visual merchandising of footwear and accessories, collaborating to implement updates based on top-selling brands while adhering to strict company layout guidelines and maintaining brand presentation standards on the sales floor.
Sales Lead
Journeys
Columbus, OH
05.2021 - 08.2023
- Greeted customers upon arrival, inquired about specific interests, explained store layout, and emphasized current sales.
- Followed up with customers on the floor, promptly retrieved shoes from the stockroom upon request, and encouraged customers to order unavailable styles online.
- Achieved store and individual daily, weekly, monthly, and yearly goals in sales and in other categories; was promoted to Sales Lead for consistently achieving aforementioned goals.
- Ensured accurate drawer counts at close, took daily deposit to the bank, and maintained front-of-house and stockroom cleanliness.
Guest Service Representative
Graduate Hotels
Cincinnati, OH
11.2022 - 04.2023
- Greeted guests upon arrival and facilitated smooth check-in and check-out procedures in accordance with company policies; verified payment methods and provided information on hotel amenities and local attractions.
- Responded to guest inquiries, complaints, and special requests with professionalism, ensuring high levels of satisfaction and resolving escalated issues effectively.
- Processed reservations, cancellations, and modifications both in person and by phone, while maintaining guest information and privacy.
Education
Some College (No Degree) -
University of Cincinnati
Cincinnati, OHSt. Francis DeSales High School
Columbus, OHSkills
- Attention to detail
- Communication
- Customer service
- Inventory management
- Shipping and receiving
- Technology and computer programs
- Time management
- Visual merchandising
References
References available upon request.
Timeline
Stockroom Manager
Journeys
12.2023 - Current
Guest Service Representative
Graduate Hotels
11.2022 - 04.2023
Sales Lead
Journeys
05.2021 - 08.2023
Some College (No Degree) -
University of Cincinnati
St. Francis DeSales High School