Chuck Kristek
San Antonio,Texas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
SWBC-Southwest Business
San Antonio, TX
09.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Insurance Broker
Health Markets
San Antonio, TX
03.2021 - 05.2023
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Explained coverage options to potential policyholders, answering questions or concerns.
Owner
Restaurant heroes
Fort Myers, FL
05.2019 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
Business Owner
sassafras on main
Bluffton, IN
05.2012 - 04.2019
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision-making.
- Determined pricing for products or services based on costs and competition.
- Kept records for production, inventory, income and expenses.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Conferred with customers to understand needs and finalize purchase orders.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Education
Associate of Arts - Accounting And Finance
Bellarmine University
Louisville, KY05.1982
Skills
- Customer Service
- Travel Planning
- Staff Training
- [Type] Industry Regulations Knowledge
- Spreadsheets
- Problem Resolution
- Inbound and Outbound Calling
- Customer Relations
- Typing Proficiency
- Scheduling
- Promotional Support
- Microsoft Outlook
- Research
- Product Knowledge
- Product Sales
- System Implementation
- CRM Software
- Computer Proficiency
- Report Generation
- Lead Generation
- Customer Consulting
- Upselling and Cross-Selling
- Account Updating
- Sales Expertise
- Appointment Scheduling
Timeline
Customer Service Representative
SWBC-Southwest Business
09.2022 - 07.2023
Insurance Broker
Health Markets
03.2021 - 05.2023
Owner
Restaurant heroes
05.2019 - 12.2022
Business Owner
sassafras on main
05.2012 - 04.2019
Associate of Arts - Accounting And Finance
Bellarmine University
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