Summary
Overview
Work History
Education
Skills
Timeline
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Chuck Marsh

Trinity,NC

Summary

United States Air Force Veteran skilled in cargo ramp operations with significant background managing day-to-day activities of flight operations. Proven ability to implement safety protocols, ensuring compliance with federal aviation regulations. Demonstrated strengths include effective communication, coordination of airport maintenance tasks, and development of emergency response plans. Contributed to enhancing operational efficiency and safety standards. Ready to leverage many years of airport expertise to secure new industry role.

Overview

21
21
years of professional experience

Work History

Flight Operations Manager

FedEx Express
Greensboro, NC
08.2018 - Current
  • Coordinated team efforts for secure loading of cargo on specified aircraft types such as 757, 767, and A-300.
  • Executed cargo weight and balance calculations.
  • Ensured safe loading and offloading of aircraft.
  • Trained personnel on the operation of ground service equipment, including pre- and post-trip inspections.
  • Constructed pallets efficiently.
  • Managed the handling and security of live animals.
  • Guided and prepared employees in the management program for leadership roles.
  • Monitored all flight activity, including tracking arrival times, departures, and cancellations.
  • Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
  • Coordinated changes to flight itineraries with appropriate air traffic control agencies.
  • Conducted inspections of airport property and perimeter to maintain controlled access to airfields.
  • Achieved a 9% reduction in yearly incidents via comprehensive audits and persistent safety messaging.
  • Organized special events aimed at fostering inclusion within the team.
  • Conducted regular meetings with Flight Operations personnel to review performance results and discuss operational issues.
  • Ensured compliance with FAA regulations and company policies for flights.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Delivery Operations Manager

FedEx Express
Piedmont District, NC / VA
01.2013 - 09.2018
  • Coordinated on-road activities for a fleet of 120 couriers handling metropolitan and rural deliveries.
  • Monitored and summarized station performance in daily reports.
  • Executed routine Controlled Self-Monitoring procedures for compliance maintenance.

Director of Operations

Piedmont Restaurant Group
Greensboro, NC
11.2003 - 12.2012
  • Directed activities of eight restaurants in the Piedmont Triad region, maintaining average annual sales of 9.7 million.
  • Launched safety awareness programs achieving a 36% reduction in OSHA recordable injuries.
  • Created a comprehensive training plan focused on inventory management, loss prevention techniques, store financial reports for newly onboarded managerial staff.
  • Worked with management team to develop operational goals aligned with business strategy.

Education

Bachelor of Science - Business Administration

High Point University
High Point
05-2012

Skills

  • Time management proficiency
  • Emergency response planning
  • Operational decision making
  • Flight safety compliance
  • Ground operations coordination
  • Staff training and development
  • Aircraft management expertise
  • Continuous improvement mindset

Timeline

Flight Operations Manager

FedEx Express
08.2018 - Current

Delivery Operations Manager

FedEx Express
01.2013 - 09.2018

Director of Operations

Piedmont Restaurant Group
11.2003 - 12.2012

Bachelor of Science - Business Administration

High Point University

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Chuck Marsh