Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chuck O'Neal

Boca Raton,FL

Summary

Versatile General Manager with many years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Excellent reputation for improving guest experiences and increasing guest counts.

Overview

35
35
years of professional experience

Work History

Hospitality Manager

Discovery Senior Living
01.2024 - Current
  • Manages the pre-meal experience with the Executive Chef and service staff.
  • Builds and maintains strong relationships with community residents.
  • Identifies improvement opportunities by staying current on food and beverage trends.
  • Responsibly manage all culinary front-of-house staff, including scheduling, assignment, direction, and performance review, while being consistent with company policy.
  • Ensuring that the front-of-house labor budget and inventory are up to company expectations.
  • Establishing a beverage program and seasonal specials.
  • Ensuring that front-of-house and back-of-house staff coordinate and deliver a food product that exceeds residents' and/or guests' expectations.
  • Collaborating with the Executive Chef, working with back-of-house and front-of-house staff, ensuring they have a clear understanding of how to provide outstanding customer service.

General Manager/Assistant General Manager

Pepperjack Management DBA/ Cheddar's Casual Cafe
08.2012 - 12.2023
  • Assist with increasing sales and reducing food, labor, and controllable expenses to maximize profitability.
  • Resolve guest problems promptly to ensure an excellent guest experience.
  • Handle cash accurately, and prepare deposits.
  • Hire, motivate, train, and discipline employees to maximize performance.
  • Manage team schedules with an eye for coverage needs and individual strengths.
  • Provide an excellent experience to all guests.

Marketing Associate

SYSCO Food Services
01.2009 - 07.2012
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and opening new accounts
  • Retained excellent customer satisfaction ratings through outstanding relationships and service.
  • Attended advanced training sessions and conferences
  • Prospected to open new customer accounts

General Manager

LongHorn Steakhouse
01.2004 - 06.2009
  • Managed budget implementations, employee reviews, training, schedules and sales goals
  • Developed and maintained relationships with customers with excellent experiences
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

General Manager

Shell's Seafood Restaurant
06.2001 - 01.2004
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Provided outstanding service to all guests though excellent service and excellent food

General Manager

Olive Garden
01.1990 - 11.2000
  • Successfully built sales to cancel the executive plans to shut this location down
  • Attained training store status
  • Guided the restaurant through remodeling to the Rev-Italia prototype

Education

Some College (No Degree) - Music Education/ Hospitality Management

Broward College
Fort Lauderdale, FL

Skills

  • Business Operations Knowledge
  • Problem Anticipation and Resolution
  • Management Training
  • Financial Statement Review
  • Sales Promotion
  • Focus and Follow-Through
  • Team Leadership Expertise
  • Food Safety and Quality

Accomplishments

Guided an independent Cheddar's through the pandemic closure insuring financial success for the owner

Consistently Increased sales at both Cheddar's locations

Attained test store status with LongHorn Steakhouse

Attained training store status with Olive Garden

Met or exceeded company standards for QA standards

Met or exceeded company standards for EcoSure scores

Improved food, bar and payroll costs at all locations

Timeline

Hospitality Manager

Discovery Senior Living
01.2024 - Current

General Manager/Assistant General Manager

Pepperjack Management DBA/ Cheddar's Casual Cafe
08.2012 - 12.2023

Marketing Associate

SYSCO Food Services
01.2009 - 07.2012

General Manager

LongHorn Steakhouse
01.2004 - 06.2009

General Manager

Shell's Seafood Restaurant
06.2001 - 01.2004

General Manager

Olive Garden
01.1990 - 11.2000

Some College (No Degree) - Music Education/ Hospitality Management

Broward College

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