Charles Penn
Vineland,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Driver
Lyft And Uber
01.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
Driver
Self Employed
03.2022 - 12.2023
- Achieved safe driving records by consistently following traffic rules and regulations.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
Assistant Property Manager
Olive Tree Management
06.2020 - 03.2022
- Responded to Common Area Maintenance (CAM) inquiries.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Kept accurate records of all resident and tenant correspondence.
- Coordinated appointments to show marketed properties.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Conducted regular inspections of both interior and exterior of properties for damage.
Delivery Driver
WB Mason
04.2012 - 02.2020
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Filled out load paperwork and DOT-mandated log books.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Human Intelligence Collector
US Army
05.2005 - 09.2007
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Enhanced intelligence collection by conducting thorough interviews and interrogations with various sources.
Education
Some College (No Degree) - Criminal Justice
ACCC
Mays Landing, NJHigh School Diploma -
Atlantic City High School
Atlantic City, NJ06.1998
Skills
- Social Perceptiveness
- Report Writing
- Intelligence Gathering
- Source Evaluation
- Security awareness
- Suspect interrogation
- Interview techniques
- Intelligence surveillance
- Research and analysis
- Flexible Schedule
- Relationship building and rapport
Languages
Spanish
Limited Working
Timeline
Driver
Lyft And Uber
01.2023 - Current
Driver
Self Employed
03.2022 - 12.2023
Assistant Property Manager
Olive Tree Management
06.2020 - 03.2022
Delivery Driver
WB Mason
04.2012 - 02.2020
Human Intelligence Collector
US Army
05.2005 - 09.2007
Some College (No Degree) - Criminal Justice
ACCC
High School Diploma -
Atlantic City High School
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