Charles Vick IV
Loves Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Connection
10.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times as best as possible.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Answered calls, emails and chats each day, addressing customer inquiries, solving problems and providing product information.
Stocker/Cashier
Gray's Foods
09.2003 - 04.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals and materials properly and with caution.
- Delivered quality customer service to address urgent needs and cleaning requests.
Dishwasher
Sabrosa Tex-Mex Restaurant
08.2009 - 10.2009
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept all dishes, utensils and glassware clean and rotated following safety standards.
- Efficiently and quickly cleaned various dishes, and silverware to provide smooth service and reduce wait times.
Merchandiser
Dr. Pepper- Snapple Group
04.2009 - 07.2009
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05.2005
Skills
- Credit Card Payment Processing
- Account Management
- Microsoft PowerPoint
- Order Fulfillment
- Technical Support
- Retail Sales Customer Service
- Active Listening
- Problem-Solving Ability
- Computer Proficiency
- Typing Proficiency
- Professional Telephone Demeanor
- Critical Thinking
Timeline
Customer Service Representative
The Connection
10.2018 - Current
Dishwasher
Sabrosa Tex-Mex Restaurant
08.2009 - 10.2009
Merchandiser
Dr. Pepper- Snapple Group
04.2009 - 07.2009
Stocker/Cashier
Gray's Foods
09.2003 - 04.2011
High School Diploma -
Harlem High School
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