CHUCK WARD

• Presented training material using a variety of instructional methods to keep participants' attention.
• Went over food and alcohol knowledge with trainees.
• Trained trainees on aloha computer system.
• Trained trainees on proper wine and service presentation.
• Greeted guest and gave them knowledge on food and alcohol items.
• Took orders from guest and put them in the aloha system, sending it to the kitchen.
• Marked tables for proper service.
• Giving guest proper knowledge of food and alcohol, making sure the guest got the best products.
• Treating guest with respect and passion, making sure they always got the best service.
• Kept drinks full and table clean, making sure they was always comfortable. Giving them everything they needed and nothing they didn't.

• Company Overview: O'Charley's

• Taught employees how to sell effectively and encouraged cross-selling to increase revenue.
• Collaborated with sales team to conduct research and manage phone calls.
• Created a comprehensive salesperson training program and implemented it.
• Had professional interactions with customers, peers, and sales team, which aided in the development of clear communication and active listening skills.
• Educated customers about furniture and the products we had.
• Helping customer measure furniture, pick styles and fabrics to fit their liking.
• Ordered furniture to sell for our showroom.
• Coordinated with delivery companies to set up delivery for our customers.
• Developed business relationships with our customers, making them feel comfortable in the sales process.
• Stayed in contact with customers making sure everything was ok, and to check to see if they had other needs.
• Taught sales techniques and product knowledge to employees.
• Checked employees paper work to make sure everything was correct and that the sales mark was acceptable.
• Set up and organized for successful sales.
• Helped customers with financing applications.

Worked closely with designers, finding fabrics, leathers, different styles and different materials.

• Led sales team to achieve monthly targets through effective training and motivation.
• Developed and implemented strategic sales plans to enhance customer engagement.
• Enhanced visual merchandising standards, resulting in improved in-store customer experience.
• Oversaw customer service initiatives, ensuring timely resolution of inquiries and complaints.
• Collaborated with marketing team to create promotional campaigns that drove foot traffic and sales growth.
• Organized special events such as designer showcases or seasonal promotions to attract new customers while engaging existing ones.
• Coordinated delivery schedules with warehouse staff to ensure timely fulfillment of customer orders without delays or errors.
• Managed daily operations efficiently, including staff scheduling, inventory control, budgeting, and loss prevention measures.
• Resolved customer complaints professionally and promptly, maintaining satisfaction levels and preventing negative reviews.
• Developed comprehensive product knowledge training for new employees, enhancing their ability to assist customers effectively.
• Collaborated with store team members to create a visually appealing showroom, driving foot traffic and sales.
• Participated in trade shows or industry conferences representing the company positively while networking with potential clientsvendors.
• Provided exceptional customer service, resulting in repeat business and positive customer feedback.
• Achieved sales targets consistently by effectively motivating team members, implementing strategic initiatives, and adapting to market fluctuations.
• Updated customers on scheduled deliveries of furniture to homes.
• Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
• Followed up with clients after installation and delivery to gauge customer satisfaction.