Summary
Overview
Work History
Education
Skills
Timeline
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Clement Chuck Willer

West Allis,WI

Summary

Dynamic Service Manager with a proven track record at Marquette University, excelling in customer service management and team leadership. Skilled in productivity monitoring and strategic planning, I effectively trained staff and resolved customer issues, enhancing service quality and operational efficiency. Proficient in Microsoft Office, I foster a culture of excellence and collaboration.

Overview

30
30
years of professional experience

Work History

Service Manager

MARQUETTE UNIVERSITY
08.2007 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Resolved customer complaints in professional and timely manner.
  • Monitored team performance, and provided detailed job training.
  • Hired, trained and supervised team of service staff members to meet university goals.
  • Provided minor repairs to custodial equipment

Cleaner

4M
11.2011 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

CLEANER /Overnight Stocker

WALMART
05.2002 - 08.2007
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Filled in on cleaning staff during times of staff shortage

CUSTODIAN III

MARQUETTE UNIVERSITY
05.2001 - 08.2007
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Sanitized and maintained floors by sweeping, mopping and refinishing.
  • Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.

CUSTODIAN II

Marquette University
02.1995 - 05.2001
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Reported vandalism or other damage to property to supervisor.
  • Checked in and stocked inventory throughout facility.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Education

Associate of Applied Science - Business Administration And Management

Milwaukee Area Technical College
Milwaukee, WI
12.2007

Skills

  • Productivity monitoring
  • Strategic business planning
  • Culture development
  • Customer service management
  • Team scheduling
  • Crew leadership
  • Problem-solving
  • Customer service
  • Microsoft Office proficient
  • TMA proficient

Timeline

Cleaner

4M
11.2011 - Current

Service Manager

MARQUETTE UNIVERSITY
08.2007 - Current

CLEANER /Overnight Stocker

WALMART
05.2002 - 08.2007

CUSTODIAN III

MARQUETTE UNIVERSITY
05.2001 - 08.2007

CUSTODIAN II

Marquette University
02.1995 - 05.2001

Associate of Applied Science - Business Administration And Management

Milwaukee Area Technical College

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