Chudi Njeako
Summary
Experienced and enthusiastic worker with a track record of success across wide range of industries. Possessing 6 years of exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and healthcare. A dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Seeking to maintain a full-time position that offers professional challenges to utilize interpersonal skills, excellent time management and problem-solving skills that focuses on Healthcare improvement and innovation.
Overview
8
8
years of professional experience
Work History
Client and Consultant Services Associate
AMN Healthcare
04.2022 - 04.2024
- Conducted informative employee onboarding sessions, fostering seamless integration of new team members, and enhancing overall workforce productivity
- Demonstrated meticulous attention to detail by constructing meticulous employee contracts, facilitating client approval for travel and remote assignments
- Contributed to informed decision-making by completing analytical data projects that drove company sales projections, supporting strategic planning and growth initiatives
- Liaison between recruiters and employees, collaborating to implement impactful strategies that promoted heightened engagement and performance during assignments
- Administrated safekeeping employee data and health records, ensuring accurate maintenance and confidentiality
- Actively contributed to successful executions of new projects aimed at enhancing employee network administration within AMN, thereby facilitating efficient and effective solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Played integral roles in launching successful projects by coordinating tasks among team members while adhering closely to established timelines.
- Collaborated with up to 4 cross-functional teams to successfully deliver comprehensive solutions for clients.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Clinical Staff Assistant
UTSW Medical Center
12.2019 - 02.2021
- Safeguarded confidential and integral portions of patient records, meticulously managing their storage and organization to ensure compliance with HIPAA regulations and support ongoing medical research initiative
- Diligently verified patient insurance coverage, particularly for intricate medical procedures like surgeries and transplants, guaranteeing accurate billing and facilitating smooth financial interactions for patients and medical clinics.
- Coordinated meticulous updating of patient documents within hospital databases, contributing to improved data accuracy for research purposes while upholding strict compliance with HIPAA regulations
- Managed scheduling and coordinating up to 50 patient appointments daily with healthcare providers, optimizing patient care delivery and enhancing overall clinic efficiency
- Skillfully addressed patient complaints and concerns, overseeing their resolution to enhance patient satisfaction and contribute to positive clinic experiences.
- Partnered with other healthcare professionals such as nurses, physicians, or therapists to provide comprehensive support for patients'' physical and emotional well-being throughout their treatment process.
- Played integral roles in supporting quality improvement initiatives within clinical environments by providing valuable insights and recommendations based on firsthand experience of day-to-day operations.
- Aided clinical staff in meeting documentation requirements by transcribing notes from meetings, consultations, or other relevant sources accurately and promptly.
- Ensured smooth daily clinic operations through prompt response to phone calls, emails, and other forms of correspondence from both internal and external parties.
- Cultivated strong relationships with patients over time due to consistent displays of empathy, attentiveness, and professionalism throughout their treatment journey.
Claims Service Representative
AAA Texas
09.2016 - 09.2018
- Expertly managed and administered up to 15 accident claims per day, demonstrating proficiency in evaluating both bodily injury and property damage, and ensuring fair and timely resolution for all parties involved
- Conducted proactive investigations into accident claims, meticulously assessing evidence and circumstances to ascertain liability and fault accurately, resulting in precise claims processing
- Engaged in proactive and clear communication with legal representatives and hospital administrators, fostering productive collaborations that expedited customer injury claims and personal injury protection coverage.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Monitored claim trends for potential fraud indicators, contributing to reductions of fraudulent activity.
- Assisted with training new hires on company policies, procedures, and best practices for claims handling to ensure smooth transitions into new roles.
- Communicated verification and authorization status updates with Bodily Injury department to facilitate decision-making for patient admissions and insurance coverage.
- Participated in cross-functional teams focused on continuous improvement initiatives that resulted in improved departmental performance metrics.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
Education
Bachelor of Science in Kinesiology -
University of North Texas
Denton, TX12.2015
Minor of Community Leadership & Nonprofit Organizations -
University of North Texas
Denton12.2015
Master of Health Administration -
LSU Shreveport
Shreveport, LA12.2023
Skills
- Data Visualization
- Customer Service
- Analytical Reporting
- Team Leadership & Development
- Client Relationships
- Problem-Solving
- Attention to Detail
- Issue Resolution
- Customer Relationship Management
- Project Leadership
- Client Engagement
- Employee Management
Timeline
Client and Consultant Services Associate
AMN Healthcare
04.2022 - 04.2024
Clinical Staff Assistant
UTSW Medical Center
12.2019 - 02.2021
Claims Service Representative
AAA Texas
09.2016 - 09.2018
Bachelor of Science in Kinesiology -
University of North Texas
Minor of Community Leadership & Nonprofit Organizations -
University of North Texas
Master of Health Administration -
LSU Shreveport
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