Chudi Zik
Sr Agile Business Analyst/ Product Owner
Houston,Tx
Summary
Results-driven Senior Business Analyst and Product Owner with over eight years of experience driving technology modernization, systems integration, and enterprise transformation initiatives across government, utilities, and energy sectors. Adept at mapping and reengineering complex business processes to align with integrated technology solutions, delivering measurable ROI through data-driven analysis and strategic prioritization. Proven success leading cross-functional Agile teams on multi-platform projects involving ServiceNow, Adobe Experience Manager (AEM), and cloud technologies such as AWS and Azure. Recognized for translating technical challenges into actionable business outcomes, optimizing workflows, and ensuring compliance with FISMA, HIPAA, and DoD standards.
Overview
10
10
years of professional experience
Work History
Sr. Business Analyst/Agile Product Owner
Concept Pluss LLC
07.2023 - Current
- Managed product lifecycle and prioritized backlog in a Scrum environment, directly supporting Salesforce initiatives
- Collaborate with stakeholders, customers, and developers to refine high level requirements into detailed specifications for development
- Work with customer, architect, and scrum team to create backlog items that have well-defined acceptance criteria and other needed details for development
- Prioritize backlog to create steady stream of work for development team
- Validate product updates to ensure all requirements are met
- Owned and prioritized product backlog.
- Lead or participate in Agile ceremonies and team meetings
- Collaborated with the refactoring and modernization team to ensure Appian applications are up-to-date and efficient
- Maintain regular communication with key team members and manage team communication channels
- Developed and delivered change management support documentation and manuals via ServiceNow
- Identify opportunities for process improvement within the business and IT teams, conducting thorough analysis and proposing innovative solutions to enhance operational efficiency and drive strategic growth
- Drive continuous improvement in Agile practices by identifying opportunities for process enhancements and implementing best practices to increase team efficiency and product quality.
Sr. Business System Analyst
IBM/ARTECH
08.2022 - 07.2023
- Acted as Scrum Master for 2 agile teams, aligning project deliverables with business specifications in a CRM-focused environment
- Coordinated Scrum ceremonies and facilitated team growth in Agile practices, directly contributing to project success
- Led in Backlog grooming and requirement refinement, User Story development, prioritization, Sprint Planning, Sprint Reviews, Scrum Meetings, and other agile activities Coordinate all Scrum Ceremonies including Sprint, Planning, Daily Stand-ups, Sprint retrospectives
- Facilitated and organize daily stand- ups, sprint planning, retrospective
- Empowered teams to self-organize and grow cross- functionality
- Tracked and remove internal and external impediments for scrum team
- Identified and prioritize risk issues, facilitate development of action plans
- Facilitated retrospectives at key project milestones and final project completion
- Responsible for Product Backlog Grooming
- Facilitated development of Acceptance Criteria for user stories
- Implemented business process improvements through data analysis and technology solutions to optimize operational efficiency and drive strategic decision-making for the organization
- Drove continuous improvement by introducing innovative strategies to enhance team productivity and efficiency in Agile practices, ultimately increasing project deliverables and customer satisfaction for IBM.
Business Analyst/Scrum Master
CCI Systems Inc
04.2020 - 08.2022
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
- Facilitated daily stand-ups to monitor sprint progress
- Manage work and project responsibilities by assigning tasks to internal individuals and external teams (ESRI team concerning Python queries)
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes surrounding the API's Java Scripting
- Managed product backlog and support Scrum framework for monthly sprint releases
- Worked to provide continuous improvement for product development lifecycle (SDLC) by gathering and identifying design requirements for foundry
- Designed fiber installation routes and locations as per client request to add customer service points
- Prepared detailed reports and presentations for executive stakeholders, highlighting key insights, trends, and recommendations based on market research and business analysis to support strategic decision-making at CCI Systems Inc
- Developed and maintain relationships with key stakeholders to gather insights and feedback for product enhancements and improvements, ensuring alignment with business goals and objectives
- Collaborated with cross-functional teams to identify opportunities for process improvement and develop strategies to streamline business operations, ensuring efficiency and effectiveness in project delivery at CCI Systems Inc.
Business Analyst/Agile Coach
MLGW
06.2017 - 04.2020
- Responsible for definition, adoption and optimization of agile methodology, processes, and practices
- Drove and facilitated sprint ceremonies including planning, backlog grooming and refinement, daily stand-up meetings and retrospectives
- Guided, coached, and motivated the team to be highly effective, self-organized, productive, and accountable, with emphasis on achieving sprint commitments
- Partnered with product owners to effectively create, maintain, and refine product backlog
- Facilitated communication channels for Scrum teams and associated business and technical stakeholders to ensure vision, goals, progress, and product delivery commitments are visible and well understood
- Identified and removed impediments and blockers preventing teams from delivering sprint goals
- Taught, mentored, facilitated, and refined Scrum practices and Agile Principles within teams
- Monitored progress and team performance throughout the life of initiatives and monitored and manage project scope and deliverables
- Developed and execute strategies to promote a culture of continuous improvement and innovation within the organization, fostering creativity and adaptability in the Agile practices to drive efficiency and business growth
- Collaborated with stakeholders to identify and implement process improvements that streamline business operations and increase efficiency, ultimately driving cost savings and enhancing overall performance.
GIS Analyst
CENTERPOINT ENERGY
10.2015 - 06.2017
- Utilized GIS and database software to gather, analyze, develop, review and process data related to the natural gas industry
- Provided support and research in developing, maintaining, updating, and retrieving information from various G.I.S related files and relational databases
- Conducted research to locate and obtain existing databases
- Digitized all field work installations of gas mains, services, and meters from all service territories within ARKANSAS, TEXAS, AND OKLAHOMA
- Reviewed, generated, revised, and updated land maps using MicroStation, G.I.S and/or G.I.S platforms, SAP, P8, and Google earth from several States like TEXAS, OKLAHOMA, AND ARKANSAS
- Collaborated with cross-functional teams to integrate GIS data with other business systems and applications, providing valuable insights and improving decision-making processes for CenterPoint Energy
- Collaborated with cross-functional teams to integrate GIS data with other business systems, such as asset management and customer service platforms, to optimize operational processes and enhance overall business performance.
Education
Bachelor of Science -
STRAYER UNIVERSITY
03.2021
Bachelor of Science - Interior Design & Business
Harding University
08.2015
Skills
- MS Office
- Problem-Solving
- Jira
- Confluence
- ServiceNow
- DevOps
- Lean Requirement Gathering
- SAFe Product Management
- Kanban
- Azure
- GIS Analysis
- Grooming Practices
- Scrum Methodology
- Best Practices and Methodologies
- User Acceptance Testing (UAT)
- Quality improvement plans
- Agile Framework
- Materials review
- Backlog Refinement
- Agile and Scrum Environments
- Visio
- Acceptance Criteria
- UAT Support
- Stakeholder Relationship Management
- Product Ownership
- Scrum Master
- Appian Application
- C2M (Customer-To-Manufacturing)
- Azure DevOps
- Python
- SQL
Certification
- AWS Solutions Architect Associate (In Process)
- AWS Certified Cloud Practioner
- Project Management Professional (PMI-PMP)
- Professional Scrum Product Owner 1
- Professional Scrum Master 1
Timeline
Sr. Business Analyst/Agile Product Owner
Concept Pluss LLC
07.2023 - Current
Sr. Business System Analyst
IBM/ARTECH
08.2022 - 07.2023
Business Analyst/Scrum Master
CCI Systems Inc
04.2020 - 08.2022
Business Analyst/Agile Coach
MLGW
06.2017 - 04.2020
GIS Analyst
CENTERPOINT ENERGY
10.2015 - 06.2017
Bachelor of Science -
STRAYER UNIVERSITY
Bachelor of Science - Interior Design & Business
Harding University