Chuenkamon Untharindr
St. George,UT
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Management Trainee Intern
Enterprise Rent-A-Car
09.2023 - Current
- Gained knowledge of company policies, protocols, and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Analyzed customer feedback to identify areas for improvement.
- Described products to customers and accurately explained details and care of merchandise.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Guest Service Agent Intern
Marriott Vacations Worldwide
05.2022 - 08.2022
- Responded efficiently and professionally to incoming guests, telephone calls, and email inquiries.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Front Desk Agent
Courtyard By Marriott
07.2020 - 04.2022
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Science - Business Management
Southern Utah University
Cedar City, UT12.2023
Skills
- Financial Information Review
- Issue Resolution
- Customer Satisfaction
- Incident Records
- Policy understanding
- Standard operating procedures knowledge
- Multitasking Strengths
- Guest Relations
- Time Management
- Customer Service
Timeline
Management Trainee Intern
Enterprise Rent-A-Car
09.2023 - Current
Guest Service Agent Intern
Marriott Vacations Worldwide
05.2022 - 08.2022
Front Desk Agent
Courtyard By Marriott
07.2020 - 04.2022
Bachelor of Science - Business Management
Southern Utah University
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