Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHUI MAN WONG

Staten Island,NY

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in auto industry.

Overview

16
16
years of professional experience

Work History

Owner

DC NICE CAR INC.
01.2020 - Current
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Assisted in recruiting, hiring and training of team members.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed day-to-day business operations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Established foundational processes for business operations.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and motivated employees to perform daily business functions.

Title Clerk

CARLOHA INC.
07.2018 - 12.2019
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
  • Communicated with customers to resolve common title issues.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Updated operational records or licensing information using computer terminals.
  • Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
  • Contacted New York Motor Vehicle Department to determine status of pending titles.
  • Reduced turnaround time for title issuance by streamlining the application process and eliminating errors.
  • Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
  • Prepared tax and title documents to submit legal transfer work to DMV.

Title Clerk

ONC Auto Inc
05.2017 - 06.2018
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
  • Worked effectively in fast-paced environments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Prepared tax and title documents to submit legal transfer work to DMV.

Loan Doc Specialist 4

WELLS FARGO HOME MORTGAGE
02.2013 - 05.2017
  • Gather and organize all relevant credit and guarantee information required to document mortgage loan files for suitable product type, utilizing loan processing experience and comprehensive knowledge of basic and specific loan types including FHA, VA and conventional
  • Work directly with loan officers, clients, underwriters, closers, insurance agencies, realtors, agents, attorneys
  • Analyze, reconcile, and submit loan packages for underwriting approval inside required time frame
  • Maintain excellent customer service with clients
  • Guide each loan to closing by gathering, verifying and reviewing borrower documentation, loan processing, pre-closing, closing, and loan monitoring
  • Control and resolve customer/bank attorney/sales force inquiries in person, on phone, or by email
  • Ensure that all forms and lists related to a certain product are complete
  • Ensure mortgage compliance and prepare files for underwriting and closing.

Mortgage Associate

WELLS FARGO HOME MORTGAGE
05.2012 - 02.2013
  • Verified loan file documents, reviewed processes and procedures to ensure compliance and reported findings and exceptions and problems to management
  • Performed annual Home Mortgage Disclosure Act (HMDA) audit
  • Initiated ordering of Appraisal, Termite and Flood documents, provided processing support to facilitate loan production
  • Collected and analyzed customer financial data to suggest products
  • Researched and adjusted complaints
  • Served and processed transactions on accounts, copied data, compiled records and generated reports
  • Verified and reconciled data and balanced data to ensure accuracy
  • Assisted processors and closers by verifying confidential customer information and maintaining information databases
  • Faxed and emailed loan documents to the IRS, banks, and processors.

Sales Manager

NY 101 WIRELESSES
10.2011 - 05.2012
  • Provided professional help with customers' needs, resolving statement issues, mobile device problems, advising on which device or plan fits their requirements and desires
  • Helped keep store organized, kept financial records every day.

Book-keeper and Word Processor

NATHELEM CORP.
05.2008 - 04.2009
  • Prepared Notices of Motions, Affidavits, Legal Memorandum, Pleadings and other documents in preparation for New York State, Federal and appellate court litigation
  • Processed documents at 80 words per minute
  • Provided administrative support to lawyers, answering direct attorney phone lines, faxing, copying and word processing
  • Researched, reviewed and analyzed legal information for litigation.

Sales Associate

SUNDAY WIRELESS INC
01.2008 - 05.2008
  • Listened to customer needs and determined what best fits their requirements
  • Helped resolve any issues with customer devices or bills
  • Kept financial records of every sale, organized and kept store clean.

Education

Borough of Manhattan Community College
New York, NY
12.2008

Bergen Academy of Visual Arts
Hackensack, NJ
05.2007

Skills

  • Policy Development and Enforcement
  • Revenue Generation
  • Sales Planning
  • Goal Setting
  • Budget Administration
  • Strategic Decision-Making
  • Employee Training
  • Financial Management
  • Staff Management
  • Start-Up Operations Loan Processing Software
  • FHA, VA, Conventional Loans
  • Manage Complex Assignments
  • Enthusiastic Customer Service
  • Strategic, Analytic Skills
  • Integrity-Based Product Sales
  • Skilled Loan Completion
  • Tactful Closer
  • Sales Management
  • Fluent in English, Cantonese, Mandarin, and Fujianese
  • Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Owner

DC NICE CAR INC.
01.2020 - Current

Title Clerk

CARLOHA INC.
07.2018 - 12.2019

Title Clerk

ONC Auto Inc
05.2017 - 06.2018

Loan Doc Specialist 4

WELLS FARGO HOME MORTGAGE
02.2013 - 05.2017

Mortgage Associate

WELLS FARGO HOME MORTGAGE
05.2012 - 02.2013

Sales Manager

NY 101 WIRELESSES
10.2011 - 05.2012

Book-keeper and Word Processor

NATHELEM CORP.
05.2008 - 04.2009

Sales Associate

SUNDAY WIRELESS INC
01.2008 - 05.2008

Borough of Manhattan Community College

Bergen Academy of Visual Arts

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CHUI MAN WONG