Chuk Mbelu
Las Vegas,NV
Overview
7
7
years of professional experience
Work History
Event Security Officer
Sphere
03.2024 - Current
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Adapted quickly to changing circumstances during events, demonstrating flexibility and resilience under high-pressure situations.
Insurance Sales Representative
American Income Life: AO
12.2022 - Current
- Presentation and Education: Met with over 20 clients per day to present insurance options clearly and understandably, addressing their questions and concerns, and providing educational materials.
- Underwriting Assistance: Facilitate underwriting process by collecting necessary medical and financial information from clients, ensuring a smooth application process.
- Relationship Building: Foster and maintain long-lasting client relationships by providing exceptional customer service, conducting periodic policy reviews, and addressing policyholder inquiries or issues.
- Market Research: Stay informed about industry trends, competitor offerings, and market conditions to adapt sales strategies accordingly.
- Sales Targets: Set and achieve sales targets and quotas, continuously striving to exceed performance metrics.
- Sales Prospecting: Identify potential clients through prospecting, networking, referrals, and lead-generation techniques to expand client base.
Claims Adjuster
D B Ford Insurance Adjusters
11.2023 - 01.2024
- Improved claim resolution times by efficiently managing caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Conventions Security
Mandalay Bay Resort and Casino
12.2021 - 02.2023
- Crowd Management: Successfully oversaw crowd control and safety at prestigious events, including Latin Grammy's, Aces games, Women's March Madness, Marc Anthony concerts, Pitbull performances, and various high-profile gatherings.
- Emergency Response: Act swiftly and decisively during emergencies, such as medical incidents, fire alarms, or security breaches, and coordinate with local authorities if necessary.
- Asset Protection: Safeguard valuable assets, equipment, and exhibits by implementing security measures and supervising handling of valuable materials.
- Patrol and Surveillance: Conduct regular patrols of convention area, monitor surveillance cameras, and respond to security incidents in a timely and appropriate manner.
- Customer Service: Demonstrated adaptability and composure in high-pressure situations, utilizing strong communication and problem-solving skills to address on-the-spot challenges and emergencies. Contributed to overall success of events by managing diverse and dynamic crowds with a focus on safety and positive attendee experiences.
Door to Door Sales Representative
Aptive Environmental
03.2021 - 08.2021
- Client Engagement: Engage with up to 50+ potential clients per day in a friendly and informative manner, explaining benefits of pest control services and addressing questions or concerns.
- Assessment: Inspect properties for signs of pest infestations, identify pest-related problems, and provide tailored solutions based on type and severity of infestation.
- Closing Sales: Utilize effective sales tactics and negotiation skills to close deals, meeting or exceeding sales targets.
- Generated increased referrals through exceptional customer service and relationship-building strategies
Warehouse Associate
Service Master Clean
05.2017 - 08.2017
- Inventory Management: Maintain accurate inventory records, monitor stock levels, and implement inventory control measures to minimize errors and discrepancies.
- Staff Supervision: Recruit, train, and supervise warehouse personnel, including warehouse associates, forklift operators, and clerks, ensuring a cohesive and productive team.
- Workflow Optimization: Design and implement efficient warehouse processes and layouts to maximize space utilization, minimize handling times, and reduce operational costs.
- Supplier and Vendor Relations: Manage relationships with suppliers and vendors, negotiate terms, and coordinate deliveries to maintain a consistent supply of goods.
Education
BBA - Marketing
University of Nevada-Las Vegas
Las Vegas, NV05.2024
High School Diploma -
Mannahouse Christian Academy
Portland, OR06.2019
Skills
- Computer Literacy
- Information Systems
- Sales
- Risk Management
- Product Knowledge
- Marketing
- Customer Service
Affiliations
- Kappa Sigma Fraternity, Risk Management
Timeline
Event Security Officer
Sphere
03.2024 - Current
Claims Adjuster
D B Ford Insurance Adjusters
11.2023 - 01.2024
Insurance Sales Representative
American Income Life: AO
12.2022 - Current
Conventions Security
Mandalay Bay Resort and Casino
12.2021 - 02.2023
Door to Door Sales Representative
Aptive Environmental
03.2021 - 08.2021
Warehouse Associate
Service Master Clean
05.2017 - 08.2017
BBA - Marketing
University of Nevada-Las Vegas
High School Diploma -
Mannahouse Christian Academy
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