Chukwudome Monday Pat
Lagos Nigeria,Lagos
Summary
Competent Accounts Receivable Specialist bringing years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
6
6
years of professional experience
Work History
Credit and Collection Analyst
Rock Financials
01.2022 - Current
- Improved client relationships by consistently maintaining open lines of communication and resolving credit issues promptly.
- Streamlined the collections process for greater efficiency by implementing a more organized tracking system.
- Reduced delinquent accounts with diligent follow-ups, resulting in increased cash flow for the company.
- Developed credit policies that minimized risk while supporting business growth and customer satisfaction.
- Collaborated with sales teams to ensure adherence to established credit limits, reducing bad debt exposure.
- Analyzed financial statements to evaluate customers'' creditworthiness, making sound decisions on extending or withholding credit.
- Negotiated payment plans with delinquent clients, facilitating timely repayments and preserving client relationships.
- Conducted thorough investigations into disputed invoices, ensuring accurate billing and prompt resolution of discrepancies.
- Consistently met or exceeded departmental goals for collections and recovery rates by employing effective techniques and strategies.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Sales Manager's
De Arerben investment LTD
11.2021 - 12.2022
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Teller
Ecobank plc
01.2020 - 10.2021
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Teller
Union bank nig Plc
05.2018 - 12.2019
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
Education
National Youth Service Corps (NYSC) Enugu State
04.2017
Bachelor in Engineering (B.ENG)
01.2016
Skills
- Regulatory Compliance
- Account Reconciliation
- Debt Collection Strategies
- Interpersonal Skills
- Multitasking
- Time Management
- Bad Debt Recovery
- Problem Solving
Timeline
Credit and Collection Analyst
Rock Financials
01.2022 - Current
Sales Manager's
De Arerben investment LTD
11.2021 - 12.2022
Teller
Ecobank plc
01.2020 - 10.2021
Teller
Union bank nig Plc
05.2018 - 12.2019
National Youth Service Corps (NYSC) Enugu State
Bachelor in Engineering (B.ENG)
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