Chukwuemeka Asaga
Festac,Lagos
Summary
Dynamic Systems Administrator and Engineering Manager at Cua Multidimensional Ltd, adept at enhancing network security and performance through strategic system upgrades and disaster recovery planning. Proven ability to mentor teams and streamline IT operations, ensuring high customer satisfaction and efficient technical support. Skilled in Windows administration and fostering collaborative environments.
Overview
8
8
years of professional experience
Work History
Systems Administrator/Engineering Manager
Cua Multidimensional Ltd
08.2021 - Current
- Managed system configurations and updates to enhance network security and performance.
- Implemented backup solutions, ensuring data integrity and accessibility for critical operations.
- Streamlined user account management processes, improving efficiency in onboarding and access control.
- Conducted regular system audits to identify vulnerabilities and recommend corrective actions.
- Provided technical support for hardware and software issues, resolving inquiries promptly to minimize downtime.
- Developed documentation for system procedures, facilitating knowledge sharing among team members.
- Mentored junior staff on best practices in system administration, fostering a culture of continuous improvement.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
IT Technician
Digos Classified Autos
01.2018 - 04.2021
- Diagnosed and resolved hardware and software issues for diverse IT systems.
- Managed installation and configuration of network components and peripherals.
- Provided technical support to staff, enhancing productivity through effective troubleshooting.
- Implemented system upgrades, ensuring compatibility with existing infrastructure.
- Conducted regular maintenance checks, reducing downtime on critical systems.
- Trained junior technicians on best practices for equipment handling and repair processes.
- Developed documentation for troubleshooting procedures, improving team efficiency in issue resolution.
- Collaborated with management to streamline IT operations, enhancing overall service delivery.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Education
Bachelor of Science - Computer Science
Nnamdi Azikiwe University
Awka, Nigeria10-2015
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Remote Access
- Windows administration
- Disaster recovery
- Hardware and software installation
- Server maintenance
- End point configurations
- Product development
- Web security
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
Interests
- Music
- Web Development and Design
- Supporting STEM education initiatives and mentorship programs
- Gym Workouts
- Reading
- Playing Sports
- Interior Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Timeline
Systems Administrator/Engineering Manager
Cua Multidimensional Ltd
08.2021 - Current
IT Technician
Digos Classified Autos
01.2018 - 04.2021
Bachelor of Science - Computer Science
Nnamdi Azikiwe University