Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chukwuemeka Onuoha

Round Rock,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Linux Solutions Engineer / IT System Support III

Simply NUC
Round Rock, TX
03.2022 - Current
  • Designed and prepared technical presentations and recommended solutions for client issues
  • Coordinated with customers and resolved all technical issues and prepared documents.
  • Monitored and collected all technical information and designed appropriate workflow for customers.
  • Designed and prepared technical presentations and recommended solutions for client issues.
  • Enhanced system efficiency by identifying bottlenecks and implementing optimizations.
  • Delivered exceptional customer service by resolving complex technical issues in a timely manner.
  • Optimized application performance by conducting thorough testing and debugging processes.
  • Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
  • Provide technical support for Linux operating systems and maintains Linux server infrastructure
  • Design and develop high performance, scalable Linux systems configuration with security controls
  • Perform Linux installation, configuration, maintenance and troubleshooting for servers, workstations, and other deliverable systems
  • Design, develop and document automation scripts and customize tools for configuration-controlled installation, administration, and maintenance of systems
  • Created proofs of concept for innovative new solutions.
  • Coordinated deployments of new software, feature updates and fixes.
  • Tuned systems to boost performance.
  • Developed comprehensive documentation for IT systems and processes, improving knowledge transfer within the team.
  • Coordinated with vendors for procurement of hardware and software resources while negotiating favorable terms for cost savings.
  • Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Generated reports to track performance and analyze trends.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.

IT Specialist / Systems Administrator

Apicon HH
Round Rock, TX
09.2021 - 03.2022
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Configured hardware, devices, and software to set up workstations for employees
  • Monitored systems in operation and input commands to troubleshoot areas
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Walked individuals through basic troubleshooting tasks
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Assisted with updating technical support best practices for use by team.

Wed Developer

Bar Basic TT
Port Of Spain, Trinidad
09.2020 - 06.2021
  • Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster a culture of continuous learning.
  • Established version control processes to facilitate collaborative development efforts among team members.
  • Utilized industry best practices to build maintainable codebases that facilitated future updates or enhancements with minimal effort required from the development team.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Conducted usability testing and incorporated feedback for continuous improvement of user interfaces.
  • Increased website traffic through search engine optimization strategies and targeted content creation.
  • Migrated websites to new platforms, minimizing downtime and maintaining seamless user experiences.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.

Education

Bachelor of Science - Management Information Systems (Business Computing)

London Metropolitan University
London, UK
10.2016 - 05.2020

Skills

Sales Support

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Certification

CompTIA A+

References

  • Rakesh Ghai, Engineering Manager, 512-680-6507, rokghai@gmail.com
  • Mustafa Akhtar, Technician, 703-300-6915, Mustafa.akhtar@gmail.com
  • Jardel Regis, Developer, 868-767-8728, jrdlregis@gmail.com

Timeline

Linux Solutions Engineer / IT System Support III

Simply NUC
03.2022 - Current

IT Specialist / Systems Administrator

Apicon HH
09.2021 - 03.2022

Wed Developer

Bar Basic TT
09.2020 - 06.2021

Bachelor of Science - Management Information Systems (Business Computing)

London Metropolitan University
10.2016 - 05.2020

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Chukwuemeka Onuoha