Chukwuemeka Onuoha
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Linux Solutions Engineer / IT System Support III
Simply NUC
Round Rock, TX
03.2022 - Current
- Designed and prepared technical presentations and recommended solutions for client issues
- Coordinated with customers and resolved all technical issues and prepared documents.
- Monitored and collected all technical information and designed appropriate workflow for customers.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Enhanced system efficiency by identifying bottlenecks and implementing optimizations.
- Delivered exceptional customer service by resolving complex technical issues in a timely manner.
- Optimized application performance by conducting thorough testing and debugging processes.
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Provide technical support for Linux operating systems and maintains Linux server infrastructure
- Design and develop high performance, scalable Linux systems configuration with security controls
- Perform Linux installation, configuration, maintenance and troubleshooting for servers, workstations, and other deliverable systems
- Design, develop and document automation scripts and customize tools for configuration-controlled installation, administration, and maintenance of systems
- Created proofs of concept for innovative new solutions.
- Coordinated deployments of new software, feature updates and fixes.
- Tuned systems to boost performance.
- Developed comprehensive documentation for IT systems and processes, improving knowledge transfer within the team.
- Coordinated with vendors for procurement of hardware and software resources while negotiating favorable terms for cost savings.
- Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
IT Specialist / Systems Administrator
Apicon HH
Round Rock, TX
09.2021 - 03.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Configured hardware, devices, and software to set up workstations for employees
- Monitored systems in operation and input commands to troubleshoot areas
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Walked individuals through basic troubleshooting tasks
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Explained technical information in clear terms to promote better understanding for non-technical users
- Assisted with updating technical support best practices for use by team.
Wed Developer
Bar Basic TT
Port Of Spain, Trinidad
09.2020 - 06.2021
- Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster a culture of continuous learning.
- Established version control processes to facilitate collaborative development efforts among team members.
- Utilized industry best practices to build maintainable codebases that facilitated future updates or enhancements with minimal effort required from the development team.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Conducted usability testing and incorporated feedback for continuous improvement of user interfaces.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Migrated websites to new platforms, minimizing downtime and maintaining seamless user experiences.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Education
Bachelor of Science - Management Information Systems (Business Computing)
London Metropolitan University
London, UK 10.2016 - 05.2020
Skills
Sales Support
Customer Support
Database Management
Testing and debugging
Troubleshooting and resolution
Virtualization Technologies
Web Technologies
Performance Optimization
Certification
CompTIA A+
References
- Rakesh Ghai, Engineering Manager, 512-680-6507, rokghai@gmail.com
- Mustafa Akhtar, Technician, 703-300-6915, Mustafa.akhtar@gmail.com
- Jardel Regis, Developer, 868-767-8728, jrdlregis@gmail.com
Timeline
Linux Solutions Engineer / IT System Support III
Simply NUC
03.2022 - Current
IT Specialist / Systems Administrator
Apicon HH
09.2021 - 03.2022
Wed Developer
Bar Basic TT
09.2020 - 06.2021
Bachelor of Science - Management Information Systems (Business Computing)
London Metropolitan University
10.2016 - 05.2020