Chukwuka Ikechukwu
Rowlett,TX
Summary
Customer Support Analyst
With my many years in dealing with various enterprise systems (Word, Excel, Teams, Slack, Zoom, etc.), attention to detail, and my previous roles in customer service and client relations, I'm someone who will bring value to this company with their years of experience and insight.
Overview
9
9
years of professional experience
Work History
Online Data Analyst
Telus International
05.2024 - Current
- Provide research and analysis on a variety of projects, mainly involved in the evaluation and accuracy of digital map data.
- Verify and compare geographic information to assess its relevance, precision, and consistency for global users.
- Identify and resolve discrepancies in map data, enhancing the overall reliability and functionality of digital mapping systems.
- Other projects include evaluating and improving the content quality of website articles, usability of mobile apps and image rating. All this is used to contribute to a better user experience for millions of people worldwide.
Technical Support and Sales Rep
GoDaddy
06.2025 - 10.2025
- Field inbound calls and consult with customers regarding new products and services that will help their businesses succeed.
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
- Troubleshoot GoDaddy products as needed in order to deliver stellar customer service.
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
Benefits Consultant
GoHealth
06.2021 - 02.2024
- Handled inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (some cold calling involved)
- Product offerings included Medicare Advantage, Medicare Supplement, prescription drug plans, and other ancillary health products
- Provided an excellent consumer experiences for all callers and be passionate about helping the aging and disabled community
- Guided consumers through the health insurance policy selection and application process and serve as subject-matter expert for health insurance enrollments
Sales Representative
Velocity Transport, Inc.
02.2020 - 12.2020
- Identified and developed new freight service opportunities through calculated prospecting, planning, and cold-calling
- Established, grew, and maintained positive working relationships with current customers and provided solutions to utilizing our state-of-the-art tools and resources
- Aided in internal operations for big accounts with certain projects such as Thompson Pipe, Frito Lay and Aquafina
Logistics Sales Representative
Schneider Logistics
09.2019 - 02.2020
- Identified and developed new business opportunities through calculated prospecting, planning, and cold-calling
- Establish, grow, and maintain positive working relationships with current customers and provide solutions to utilizing our state-of-the-art tools and resources
Case Coordinator
Payer Matrix
12.2018 - 08.2019
- Served as a plan member advocate to assist in the relationship between the plan member, health care provider, and patient assistance program representatives
- Researched and identified available financial assistance programs for specialty drugs that are prescribed for active members
- Coordinated access to alternate funding programs; provided assistance to plan members and physician staff to complete all necessary financial assistance program forms
- Verified drug dispenses to members and compiled audit trails of source documents and information for each dispense
- Lost employment there due to company shutting down the Dallas office
Customer Service Representative
Smile Brands
06.2017 - 11.2018
- Responded to incoming calls with the highest level of quality and customer service
- Handle 50-70 daily inbound calls with the goal of increasing business through customer satisfaction
- Conducted outbound calls for customer retention
- Scheduled dentist appointments for callers and family by providing excellent customer service
- Data entry
Education
Associate - Economics
University of North Texas
Denton, TX01-2009
High School - undefined
Rowlett High School
05-2006
Skills
- Customer service
- Vendor relationship management
- Organizational skills
- Problem solving
- Research
- Quality control
- Quality Assurance
- Proficiency in MS Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Growing Proficiency in ChatGPT
- Capacity to work under pressure
- Resolution-oriented
- Great with working with others
Timeline
Technical Support and Sales Rep
GoDaddy
06.2025 - 10.2025
Online Data Analyst
Telus International
05.2024 - Current
Benefits Consultant
GoHealth
06.2021 - 02.2024
Sales Representative
Velocity Transport, Inc.
02.2020 - 12.2020
Logistics Sales Representative
Schneider Logistics
09.2019 - 02.2020
Case Coordinator
Payer Matrix
12.2018 - 08.2019
Customer Service Representative
Smile Brands
06.2017 - 11.2018
High School - undefined
Rowlett High School
Associate - Economics
University of North Texas