Chukwuma Obi
Elkridge,USA
Summary
Dynamic and results-driven public health professional with over 15 years of comprehensive experience in healthcare, pharmaceuticals, and public health. Adept at managing health programs, emergency preparedness, and policy advocacy, with proven expertise in addressing health disparities and implementing strategic health initiatives. A regulatory-compliant pharmacy operations manager, skilled in providing pharmaceutical care within high-volume, multi-site environments. Demonstrated leadership in managing multidisciplinary teams and collaborating with stakeholders to enhance public health outcomes and optimize healthcare delivery. Passionate about advancing healthcare systems, improving accessibility, and advocating for evidence-based health policies to promote community well-being. Now seeking to leverage this extensive knowledge and leadership experience to make a transformative impact as a Commissioner of Health. Areas of expertise include: Retail Store Operations, Emergency Management, Regulatory Compliance, Program Development and Evaluation, Recruitment, Health Policy Development, Healthcare Management, Performance Management, Profit and Loss (P&L)
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Supervisor
Kaiser Permanente
12.2021 - Current
- Manages pharmacy operations in a prescribed service area and provides leadership to ensure caring, comprehensive, efficient, economical, and consistently high-quality service
- Manage and direct public health programs, including vaccine distribution and administration
- Acted as a key leader in public health emergency responses, coordinated efforts during COVID-19 and monkeypox outbreaks
- Increased revenue growth by developing effective marketing strategies targeting new patients and expanding services offered.
- Managed a team of pharmacy technicians, fostering a collaborative work environment that prioritized patient safety.
- Assessed pharmacy procedures, making appropriate changes to comply with regulatory guidelines and safety practices.
- Developed policies and procedures that would streamline pharmacy management and make it more efficient.
- Developed strong relationships with local medical facilities, facilitating seamless communication between providers and the pharmacy team.
- Conducted regular performance evaluations for staff members, identifying areas of strength and opportunities for development.
- Improved operational efficiency by continuously evaluating workflows and implementing process improvements as needed.
- Streamlined prescription processing procedures, leading to improved accuracy and faster turnaround times.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Assistant Pharmacy Supervisor
Kaiser Permanente
06.2020 - 12.2021
- Oversees workflow processes, provides work direction, and coordinates activities of all pharmacists and support personnel to include appropriate scheduling of personnel to meet customer service, performance, and quality assurance objectives
- Develops and communicates service, performance, and quality assurance expectations and sets goals with staff that are consistent with department and regional goals and objectives
- Facilitates organizational change and conflict resolution
- Interviews, selects, hires, orients, instructs, trains, counsels, evaluates, disciplines, and terminates staff.
- Monitors and evaluates existing service levels, systems, procedures, and practices and recommends appropriate changes or additions consistent with the department's goals and objectives as required.
- Coordinates and manages budgetary needs.
- Collaborates with facility medical and nursing personnel on regional initiatives relative to the delivery of services
- Assures compliance to all regulatory rules and regulations and Kaiser Permanente's policies and procedures and professional practice standards, which include but are not limited to: Drug Enforcement Administration, State Boards of Pharmacy, HIPAA, Principles of Responsibility, Proper use of Kaiser Permanente personal computers and applications
- Implements policies and procedures relating to pharmacy operations and professional practice standards and implements initiatives consistent with program goals and objectives
- Resolves daily operational problems and performs the general duties of a pharmacist
- Promotes loyalty and morale by creating a climate that encourages professional development, individual creativity, innovation, and a high level of productivity
- Works collaboratively with pharmacy management to further develop supervisory skills and assume additional management responsibility
Pharmacy Manager
Walgreens HIV Center for Excellence Pharmacy
05.2010 - 05.2019
- Oversee the day-to-day operations of the HIV Center of Excellence, ensuring smooth clinical workflows.
- Develop policies and procedures for effective pharmacy management.
- Review prescribed medications and dosages to ensure that therapy is safe and effective for the patient's condition
- Lead or participate in quality improvement initiatives to improve patient care and outcomes in the HIV population.
- Provide advice and consultation to patients regarding side effects of drug interactions, specific storage requirements, and complete directions for use
- Responsible for setting performance expectations with pharmacy staff to include but not limited to regular performance feedback, annual performance evaluations, development tools, and delivery of disciplinary action
- Develop and implement standard operating procedures (SOPs) and policies for the HIV center in line with local and national healthcare standards.
- Supervises organizational change, department initiatives, and conflict resolution
- Responsible for pharmacy staff selection, hiring, training, and discipline
- Monitors and evaluates existing service levels, systems, procedures, and productivity.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Store Manager
Walgreens
08.2016 - 02.2018
- Oversaw all aspects of pharmacy and store operations, establishing and implementing Standard Operating Procedures to drive P&L performance
- Reviewed financial reports, analyzing variances in e performance and taking corrective actions as necessary to meet financial objectives
- Examined store merchandise to ensure that items were priced and displayed correctly
- Offering help proactively, identifying customer needs, and resolving complaints)
- Interviewed and hired Pharmacists to ensure adequate staffing for pharmacy operations
- Delegated and assigned specific tasks to team members and drove improvement in performance through training, motivational encouragement, and group and individual feedback
- Implemented Walgreens store manager program policies, developed to promote efficient store operations, and taught Pharmacy Technical Certification Board for approximately 60 students, which was a requirement for assistant managers to become a store manager
- Integrated Health Insurance Portability and Accountability Act, State Board of Pharmacy, Food and Drug Administration, and Drug Enforcement Administration regulatory requirements in coordinating district and area programs related to off-site flu clinics in approximately 75 stores
- Performed administrative and human resources management functions that included the scheduling of weekly store meetings for all employees, submission of payroll, facilitation of bi-annual employee evaluations, and the development of employee engagement programs
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
Education
MBA, Healthcare Management - Healthcare
Western Governors University
Salt Lake City, UT04.2026
PharmD. - Pharmacy
MCPHS University
Boston05.2008
Skills
- Emergency Management
- Regulatory Compliance
- Program Development and Evaluation
- Recruitment
- Health Policy Development
- Healthcare Management
- Performance Management
- Profit and Loss (P&L)
- Organizational leadership
- Strategic planning
- Nonprofit experience
- Leadership experience
- Strategic thinking
- Digital transformation
- Diversity and inclusion
Certification
- Pharmacist Licensure (PharmD.) - MD Board of Pharmacy. 21027
- Pharmacist Licensure (PharmD.) - MA Board of Pharmacy. PH27622
- Pharmacist Licensure (PharmD.) - VA Board of Pharmacy. 0202217624
- Medication Therapy Management Certification (MTM) - American Pharmacists Association.
- Immunization Certification - American Pharmacists Association.
- Healthcare Provider CPR/AED certification, Basic Life Support Certification (BLS) - American Heart Association
Affiliations
- Foundation for Black Health Disparities, Inc., Washington, DC, Board Member, 06/2022, Present
- Phi Beta Sigma Fraternity, Inc., Boston, MA, Member, 11/2003, Present
Timeline
Pharmacy Supervisor
Kaiser Permanente
12.2021 - Current
Assistant Pharmacy Supervisor
Kaiser Permanente
06.2020 - 12.2021
Store Manager
Walgreens
08.2016 - 02.2018
Pharmacy Manager
Walgreens HIV Center for Excellence Pharmacy
05.2010 - 05.2019
MBA, Healthcare Management - Healthcare
Western Governors University
PharmD. - Pharmacy
MCPHS University
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