Chukwuma Umeugo
New Haven
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
Work History
Receptionist
Advanced Center For Nursing And Rehab
06.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Recreation Assistant
Advanced Center For Nursing And Rehab
06.2022 - 11.2024
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Recreation Supervisor
West Haven Center for Nursing and Rehab
04.2024 - 08.2024
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 25 and 95.
Head Cook
Church's Chicken
03.2021 - 05.2022
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Shift Lead
SUBWAY®Restaurants
01.2019 - 03.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Waterpark Supervisor
Keith Family YMCA
07.2017 - 05.2020
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and services.
- Continuously updated knowledge on industry trends and best practices to maintain cutting-edge waterpark operations.
- Promoted a positive park atmosphere with exceptional customer service and conflict resolution skills.
- Improved employee performance through regular training and mentoring sessions.
Education
High School Diploma -
Performance Learning Center
Charlotte, NC05-2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Call management
- Reception desk management
- Multi-line telephone skills
- Positive and professional
- Conflict resolution
- Computer proficiency
- Microsoft office
- Call answering and routing
Languages
Spanish
Limited Working
Timeline
Recreation Supervisor
West Haven Center for Nursing and Rehab
04.2024 - 08.2024
Receptionist
Advanced Center For Nursing And Rehab
06.2022 - 11.2024
Recreation Assistant
Advanced Center For Nursing And Rehab
06.2022 - 11.2024
Head Cook
Church's Chicken
03.2021 - 05.2022
Shift Lead
SUBWAY®Restaurants
01.2019 - 03.2021
Waterpark Supervisor
Keith Family YMCA
07.2017 - 05.2020
High School Diploma -
Performance Learning Center
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