Chukwunenye Maximus Osuorah
Lagos,Nigeria
Summary
Accomplished professional with a robust background in supply chain management, operations management, and financial analysis. Demonstrates exceptional leadership, communication, and problem-solving skills. Adept at strategic thinking and B2B sales planning, with a strong focus on regulatory compliance and data analysis. Proven track record of driving results through effective time management, adaptability, and emotional intelligence. Career goal: to leverage extensive experience to optimise operational efficiency and drive business growth.
Overview
28
28
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work history
Head of Operations
Great Walls Construction
Lokpaukwu, Nigeria
03.2024 - 03.2025
- Directing all aspects of operations for a large-scale quarry, including logistics, loading operation, and supply chain activities
- Oversees procurement processes, ensuring timely and cost-effective acquisition of required machineries and supplies
- Managed a team of 70 carriers (trucks), equipment operators and employees, providing leadership, guidance, and fostering a culture of safety and continuous improvement
- Implemented rigorous safety protocols and compliance measures, achieving zero incident in a month
- Cultivated strong relationships with clients, suppliers and vendors, negotiating contracts and ensuring high-quality service delivery
Head, Fleet Operations
Dangote Oil Refinery & Petrochemical FZE
Lagos State
07.2020 - 03.2024
- Led a team of 28 logistics officers and managers overseeing daily activities and ensuring optimal fleet performance
- Implemented a real time monitoring strategies, reducing truck idle time by 40% and enhancing overall fleet efficiency
- Spearheaded the installation of In-Vehicle Monitoring System (IVMS), resulting in a 65% reduction in road accidents/incidents
- Interpreted management instructions and developed actionable plans to mobilize team into execution
- Reviewed daily delivery metrics, extracted insights and presented data-driven business recommendations to top executives
- Developed and adapted fleet operational SOP, which drives efficient process flow, evaluated the efficiency of operations procedures in line with the company’s organizational objectives
- Provided and presented executive level reports monthly on material supply/utilization performance to senior leadership during monthly strategic meetings
Coordinator, Outbound Logistics Operations
Dangote Fertilizer Limited
Lagos State
06.2020 - 03.2024
- Presented executive-level reports on material supply/utilization performance during strategic meetings
- Exceeded the 85,000MT monthly fertilizer shipment targets by over 40%, demonstrating strong sales planning execution skills
- Collaborated with sales teams to map economic routes for plant-to-market distribution, optimizing delivery processes
- Implemented post-trip inspection strategies to ensure regulatory compliance and reduce accidents by 28%
Senior Transport Manager
Dangote Cement Transport
Kogi State
02.2019 - 06.2020
- Managed a fleet of 500 trucks worth N13.5 billion, ensuring availability for loading and exceeding sales projections by 12%
- Ensured compliance to maintenance schedules, tracked supplies, and computed costs for materials and labor as part of daily duties
- Implemented fleet optimization strategies, reducing idle time by 17% and achieving monthly targets consistently
- Revised delivery routes and integrated pre-trip route hazard briefings, resulting in a 20% improvement in delivery profit margins
- Enhanced the skills quotients of drivers via the implementation of bi-yearly defensive driving training
General Manager
Steel Dogg Truck and Equipment
Lagos State
10.2008 - 02.2019
- Provided stewardship and leadership to company assets and staff members, coordinating daily business activities
- Oversaw budget preparation and execution of yearly business plans, maintaining customer database and resolving complaints promptly
- Facilitate delivery of consistent and seamless services to customers across all touchpoints
- Develop pricing strategy, payment plan and enforce compliance
- Review and measure brand performance and service level to maintain existing customers and convert prospective buyers to customers
Business Manager
Hyder Investment – McDonalds
Minnesota
04.1998 - 02.2004
- Upheld its standard as the best service industry, ensuring compliance with relevant business procedures and policies
- Trained Managers in the operations of the business to sustain the highest performance standard
- Promoted the market and sales of new and existing products to enhance the company’s profit margin
- Audited the restaurants' operation, identify and close out all identified anomalies to maximize profit
- Managed inventory stocking, software upgrades in the unit
- Provided first-hand solutions to customer complaints and their accounts
Customer Service Manager
Allied Interstate
Minnesota
09.1997 - 04.1998
- Initiated smooth communication channels to resolve issues for clients with mortgage problems
- Lead in the recovery of lost businesses from competitor accounts through offering better value-added services
- Drove customer-centricity campaigns within the organization by influencing and coordinating internal energies to enhance customer satisfaction
- Collect clients’ past due payments and modify a beneficial payment plan to timely address basic family needs
- Availed relevant information to help clients stay out of bankruptcy and prevent their houses from foreclosure
Collection/Customer Service Representative
Knutson Mortgage
Minnesota
12.1996 - 09.1997
- Initiated communication channels to resolve issues for clients with mortgage issues
- Successfully recovered lost businesses from competitor accounts by offering superior value-added services and personalized support, contributing to revenue growth and customer retention
- Led customer-centricity campaigns that enhanced overall customer satisfaction and loyalty
Education
Bachelors of Education - Economics
University of Ibadan
Masters - Transportation Management
Skills
- Leadership
- Communication
- Problem Solving
- Adaptability
- Time Management
- Interpersonal Skills
- Emotional Intelligence
- Supply Chain Management
- Operations Management
- Financial Analysis
- Inventory Management
- Regulatory Compliance
- Data Analysis
- B2B Sales Planning
- Strategic Thinking
- Result Oriented
Certification
- Google Project Management Certificate - Google Inc. and Coursera
- Project Management Professional
- Product Ideation, Design and Management - University of Maryland
- Oil & Gas Industry Operations and Markets - Duke University
- Health, Safety, and Environment Level 1 - National and Industrial Safety of Nigeria
- Six Sigma Green Belt Certification
- Certified Logistics Professional (CLP)
- Certified Supply Chain Professional (CSCP)
- Certified Professional in Supply Management (CPSM)
Affiliations
- Certified Member, Chartered Institute of Inventory Control Management Professionals
- Certified Member, Chartered Institute of Operations and Supply Chain Management - USA
- Certified Member, Chartered Institute of Procurement and Logistics Professionals
- Certified Member, American Institute of Stores and Inventory Management
- Member, Institute of Supply Management (ISM)
- Member, Project Management Institute (PMI)
- Member, Association for Operations Management (APICS)
- Member, Association of Supply Chain Management (ASCM)
Languages
English
Fluent
Spanish
Intermediate
French
Intermediate
Igbo
Native
References
Available upon request.
Timeline
Head of Operations
Great Walls Construction
03.2024 - 03.2025
Head, Fleet Operations
Dangote Oil Refinery & Petrochemical FZE
07.2020 - 03.2024
Coordinator, Outbound Logistics Operations
Dangote Fertilizer Limited
06.2020 - 03.2024
Senior Transport Manager
Dangote Cement Transport
02.2019 - 06.2020
General Manager
Steel Dogg Truck and Equipment
10.2008 - 02.2019
Business Manager
Hyder Investment – McDonalds
04.1998 - 02.2004
Customer Service Manager
Allied Interstate
09.1997 - 04.1998
Collection/Customer Service Representative
Knutson Mortgage
12.1996 - 09.1997
Masters - Transportation Management
Bachelors of Education - Economics
University of Ibadan
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