Chukwunonso Emma-Obi

· Develop detailed maintenance plans and schedules using SAP PM (Plant Maintenance) module.

· Build detailed plan steps in accordance with standard safety procedures and company policies.

· Review work requests and gather information to properly prioritize work order and get materials needed to have work ready to be scheduled and executed at the daily review meeting.

· Ensure schedules are resource loaded and leveled according to manpower availability.

· Prioritize maintenance- related tasks to ensure activities are completed cost effectively.

· Collaborate with Operations and Maintenance team to produce weekly and monthly lookaheads schedules.

· Generate and publish the plant maintenance work plan schedule for the week ahead.

· Maintain all records in an organized manner using our content server filing system.

· Contribute to management of the Long-Range work plan job list to maintain a healthy backlog for future scheduling.

· Use SAP to complete and close out PMs and work orders in a timely fashion.

· Work with the operations supervisor to develop short- and long-term equipment overhauls to meet business needs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

 Developed Service Level Agreement with Several Multinational Brewing companies in the region.
 Assisted in the research and development processes needed in various projects financings.
 Liaised with funding organisations to raise resources for various large projects.
 Supervised 95% of the Sales and Service engineering staff consisting of process, electrical
and mechanical engineers as well as business analysts, technicians, and fitters.
 Co-ordinated Service activities for GEA Business in West African Region Company
presentations, client meetings, deal acquisitions and closing.
 Worked with the Financial and Relationship management program Microsoft Axapta@
for ordering and invoicing.