Chun Man Cheung
Summary
With 12+ years of experience in the computing industry, expertise extends beyond technical skills like computer troubleshooting. Possesses strong interpersonal skills to effectively communicate with both technical and non-technical users. Constantly seeks opportunities to expand knowledge and skillset, committed to staying current with industry trends.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Officer
The University of Hong Kong
05.2024 - Current
- Maintaining the Microsoft 365 environment, including MS Office, SharePoint, OneDrive and Exchange Online
- Facilitated the migration of department computers to Windows 11
- Updating website using Sitecore
- Providing audiovisual support for department events including photography and video recording
- Supporting hybrid mode meetings using Zoom
- Designing posters with Photoshop, Canva and Adobe Illustrator
- Assisting colleagues with online exam preparation and providing support during online iPad exams
Technician
The Chinese University of Hong Kong
08.2009 - 09.2020
- Company Overview: Hong Kong
- Providing a flexible, responsive IT service to departmental staff
- Keeping webpages up to date using CMS
- Supporting department events including audiovisual (AV) setup, photo shooting, and video recording
- Track, diagnose, and troubleshoot to resolve issues involving the end user computing environment and possible software/hardware issues
- Responsible for the purchase and installation of IT equipment and maintaining inventory of equipment
- Working with other IT team to assist in troubleshooting department telecommunications, including the VoIP system and CCTV
- Hong Kong
Education
Bachelor of Science - Management Information Systems
University of Massachusetts Boston
06.2008
Associate of Arts - undefined
Bunker Hill Community College
06.2006
Skills
- Windows
- MacOS
- MS O365
- Blackboard
- Zoom & Team
- HTML
- Sitecore
- Adobe Premiere Pro
- Photoshop
- Illustrator
- System backup and restoration
- TCP/IP
- Interpersonal skills
Certification
CCNA (Cisco Certified Network Associate), 2012
Languages
English
Professional Working
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Native or Bilingual
Timeline
IT Officer
The University of Hong Kong
05.2024 - Current
Technician
The Chinese University of Hong Kong
08.2009 - 09.2020
Associate of Arts - undefined
Bunker Hill Community College
Bachelor of Science - Management Information Systems
University of Massachusetts Boston
Similar Profiles
So Yin Yan So Yin Yan null
Officer (Co-curricular Programs) at The Hong Kong University of Hong KongOfficer (Co-curricular Programs) at The Hong Kong University of Hong Kong
Isaac Ka Tai WongIsaac Ka Tai Wong
Research Assistant at Office of University General Education, The Chinese University of Hong KongResearch Assistant at Office of University General Education, The Chinese University of Hong Kong
Rebecca ChanRebecca Chan
Director of Student Affairs at Hang Seng University of Hong KongDirector of Student Affairs at Hang Seng University of Hong Kong
Kwan Wai Brian ChengKwan Wai Brian Cheng
Research Assistant at The Chinese University of Hong KongResearch Assistant at The Chinese University of Hong Kong
Bradley WardBradley Ward
IT Officer at Isle of man Financial Services AuthorityIT Officer at Isle of man Financial Services Authority